Practical Ecommerce

The Law Of PPC Advertising

Many of the legal issues existing today have little, or no, clear legal authority to guide us. This is because many of the abuses are:

Not discovered.

When they are discovered by the advertiser, they are settled confidentially.

When litigated it can take years to get a decision that is confusing, inconsistent and contradictory.

Yahoo! and MSN recently launched a new and improved pay-per-click (PPC) advertising solution because the companies can make a lot more money from you through a PPC model — the most dominant advertising revenue model today. Here are the three biggest PPC issues to which you need to be paying attention:

Click Fraud: Traditionally a competitor would click on your ad, making you spend more money for poor results, leading you to deciding not to bid as aggressively or maintain a big budget with the advertisers, which leads your competitor to outbid you at a deflated cost. The more prevalent problem today is advertising distributor fraud. This occurs when your ads are shown on “partner” sites in which a revenue share is paid whenever a click through occurs. There are an infinite number of ways for this type of fraud to be perpetrated. The best approach you can take is to monitor your advertising records and log files and identify any unusual spikes in volume. You may, or may not, get much help from the search engine. Without naming names, one search engine seems to be very good and proactive, while most other search engines seem to miss a lot of fraud. Run PPC advertising on multiple sites and you’ll see what I mean when you have a fraud issue arise.

• Impression Fraud: This type of fraud comes from a competitor or someone marketing on its behalf. Almost all of the quality search engines use algorithms to present ads. Simplified dramatically, a good explanation is that your bid and your ad click rate determine presentation order. It is not a mere coincidence that this approach generates maximum revenue for the search engine. Your competitors can drive down your ad popularity (click rate) by generating a huge volume of automated searches for your key terms but never clicking on your ad. This drops your popularity, which allows your competitor to bid lower but get a higher ad ranking because you competitor disabled his/her own ads when running the “impression attack.” Don’t think, however, that you can necessarily figure out who is doing this by finding the competitor whose ads have been disabled. Affiliate marketers will run these attacks against you, other competitors and even their own client.

Search-term Abuse: This is not the trademark infringement issue concerning a competitor buying up your name as a keyword or search term for PPC. This is about non-competitors running programs to identify search terms that are popular, buying the PPC advertising in bulk from search engines and using your company name in its main advertising title. My law firm had a leading and well respected technology search engine doing just that against us. It’s false advertising, at a minimum, but a quick call to the CEO resolved the matter for us. However, it may not resolve the issue for others being targeted in this way. The other problem is, in fact, the search engines themselves. It used to be the only ads presented were based upon the search terms selected. At least one major search engine is presenting PPC ads based upon some ill-advised algorithm that identifies likely ads of interest to the party searching. Thus, one client had all of its competitors’ ads being presented when users searched the name of the client, even when none of the competitors had purchased the terms.

I am reminded of the story about the lion’s prey waking up in Africa every morning. It doesn’t have to be the fastest in the pack to live another day — just not the slowest. The message for you is that you don’t have to shut down the fraudsters. Just stay on top of things and get them to pick on someone else!

The information in this article is not intended to be legal advice. Always consult your attorney when faced with legal issues.

John W. Dozier, Jr.

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Comments ( 3 )

  1. Legacy User July 10, 2007 Reply

    This is a very infomative article and I appreciate the guys at PeC for shedding light on an issue many will not touch. The PPC game has become one filled with uncertainty and games. We recently closed shop on our advertising stratergy with Shopping.com. Yes, I am not afraid to mention names. They have done a poor job at keeping these problems in-check. We had clicks coming-in from URLs that did not exist. We also found Bizrate.com to be useless as well.

    Frank Dappah
    Director of E-commerce: Priceshoppe.com

    — *FRANK DAPPAH*

  2. Legacy User July 11, 2007 Reply

    Truly agreed that some law urgently needs to be drafted and gazetted to protect advertiser interest. I posted comment before about the click fraud, i spoke because I want to let all advertisers know don't simply throw in the PPC budget if they do not have a proper click tracking & fraud detection program and strategy being developed. I just found out that an average of almost 70% or more of my PPC budget, about $1000-$2000 per month, is just paying for nothing just because of the click fraud. This is after I developed a strong click tracking program that highly targeted and suits well to my needs and business model.

    From the tracking, I was shocked by 2 or more PPC engine big names who are sending 90% or more of click frauds. They are quite well known in market, are the top 10 PPC engines. What I can reveal here is they are not Google, Yahoo & Microsoft, though these top 3 guys sometimes sending me up to 60% of click frauds occasionally.

    What the worse is when I contact the PPC engine to make the complaint with my report, they promised to investigate but finally end with no response further after few weeks, and till now nothing has been compensated. They can still keep quite and pretend for nothing, but I will set up a site soon to publish their name with all my detailed tracked report from my program.

    Though we are suffering from fraud, it still inevitable to go for that (pay per click advertising) because we can't say that it does not bring any sales, and it still is one of the best online marketing methods at the moment. But something needs to be done to protect advertiser interests, because PPC market is about $10 billion busines annually and growing.

    Here I suggest to those that are planning or currently paying the PPC engines: You can't afford to not having the click tracking program if you are spending on PPC. I'm going to create a site soon to show my experiences in handling with PPC fraud and detection. Feel free to contact me at knchoe[at]yahoo.com to share your experiences and help to fight those PPC sharks.

    — *Kaven N*

  3. KimmiH November 13, 2008 Reply

    Speaking of frauds…..the company leaving comment #1 should be one to talk! I have had the BBB after these guys (Frank Dappah) and Priceshoppe.com (which no longer exists???) for 10 months now. They will not respond to me OR the BBB! I ordered from them (a $50 purchase for a Speck case), 2 weeks later had not received it & had MULTIPLE emails to them that were completely ignored. I cancelled the order, at which time them SENT the product! I refused delivery, the product was returned to them (I have proof via UPS return), and have YET to receive a refund from them; and NO CONTACT EITHER. So if they ripped ME off for $50, how many others did they rip off also??? Guess they "took the money and ran". SCAM ARTISTS! Stay AWAY from these people, Priceshoppe.com or ANY company with Frank Dappah in charge! Kim Hargrove Lubbock TX