2008-01-11T02:56:15-07:00 Practical Ecommerce info@practicalecommerce.com http://www.practicalecommerce.com/ Copyright 2007 Confluence Publishing DBA Practical Ecommerce http://www.practicalecommerce.com/articles/145/Minimize-Customer-Complaints/#comment4651 2008-01-11T02:56:15-07:00

These are wonderful steps if implemented.