2008-02-27T12:57:08-07:00 Practical Ecommerce info@practicalecommerce.com http://www.practicalecommerce.com/ Copyright 2007 Confluence Publishing DBA Practical Ecommerce http://www.practicalecommerce.com/articles/675/Mobile-optimized-Websites-Extend-Customer-Service/#comment6911 2008-02-27T12:57:08-07:00

I am a business traveler who carries no less than 3 mobile devices plus my laptop on any single trip. I have to say that I have developed very low expectations when it comes to accessing any site using my phone, iTouch, or Blackberry. It is probably just as well because I consider myself very much an impulse buyer which is a real problem considering the amount of extra time I typically have sitting in airports so it. In the end I find myself holding off on my purchases until Saturday mornings when I can do my shopping via laptop from the comfort of my sofa with a hot cup of coffee and my dog at my feet.

http://www.practicalecommerce.com/articles/675/Mobile-optimized-Websites-Extend-Customer-Service/#comment6719 2008-02-19T11:44:32-07:00

As a business traveler who uses a Blackberry with Google apps and has given up traveling with a laptop, I'd like to add an Mr. Briggs comment that a travel purchase for mobile users is "just not realistic." He is correct, but it's not because people don't want the option to buy travel via mobile. Many business travelers have been stranded in airports and wanted exactly that option. But right now, it's unrealistic is because no company has made the purchase simple. I imagine that from an ecomm perspective it may difficult to solve due to the multiple flights and times, etc. but that's not a reason not to solve it. It just requires a novel approach. Make the solution simple, and people will whip out their credit cards. I bet this will be yet another example where an established company, like Travelocity, fails to address a problem and a young upstart comes to town with a solution and beats them at their own game. I, for one, am waiting for that upstart.

http://www.practicalecommerce.com/articles/675/Mobile-optimized-Websites-Extend-Customer-Service/#comment6673 2008-02-19T05:02:44-07:00

Very informative. Keep these great articles coming!

http://www.practicalecommerce.com/articles/675/Mobile-optimized-Websites-Extend-Customer-Service/#comment5774 2008-02-12T09:36:50-07:00

Well, should these folks be using .mobi ?