2008-05-08T12:57:18-07:00 Practical Ecommerce info@practicalecommerce.com http://www.practicalecommerce.com/ Copyright 2007 Confluence Publishing DBA Practical Ecommerce http://www.practicalecommerce.com/articles/730/Five-Fast-Steps-to-Improve-Website-Usability/#comment10171 2008-05-08T12:57:18-07:00

In my point of view and experience; best step to improve the usability of site, if place a Live Chat button and someone should be available to talk. For Checkout, recover a cart is very good tool. If customer picked some items and then he/she calculated the shipping, then left without completion of transaction; simply offer him Free shipping or discounted shipping. Yes, it works :)

http://www.practicalecommerce.com/articles/730/Five-Fast-Steps-to-Improve-Website-Usability/#comment10158 2008-05-08T10:02:08-07:00

Checkout I think is one of the biggest online black holes. I have many customers that tell me that is where they are loosing most of their sales. I've given them many suggestions to perk up that portion of there e-commerce sites. I think it is important to offer a quick, very quick checkout. People don't want to waist time. Customer's time is to valuable to them. Quick Checkout, very reasonable shipping charges, and done. If they are there, don't give them any reason to leave without buying. Thanks for the articles & keep up the good work Jeide Designs www.jeidedesigns.com