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Mistakes That Kill

Archive for March, 2007

When Tragedy Hit, He Called…

Wednesday, March 28th, 2007

After a week on vacation, a client of mine returned to hundreds of orders to fill, and a crashed computer. The data for his order processing system was recovered off his drive at a geek center. Without the skillset to rebuild software components on a new system, I’ll be heading to Arizona in the next few weeks to help him restructure the business end. But what was he to do in the interim?

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I Learned it from a Goth Band…

Wednesday, March 14th, 2007

This past weekend my husband and I trekked some 90 miles to see an independent band that runs on an obscure record label. It was a last minute show, scheduled just a week in advance because venues closer to us had fallen through. With less than 100 people in the audience, I stood back and watched the musicians and lead singer work the crowd, and it made me realize…

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“Waiting” The Right Way…

Wednesday, March 7th, 2007

Last week I journeyed back to Upstate New York to meet with staff. My parents drove 90 miles to visit me in Albany and my father hung back with me for a few days. My parents are frugal (and it paid off, as they’re now retired and living comfortably), but once in a while he likes to be waited on and he’s willing to pay for great service. We headed over to Outback.

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Pamela Hazelton

Pamela Hazelton in as ecommerce consultant, trainer and speaker. She is the author of The Official Guide to MIVA Merchant books and additional ebooks on the topics of shopability and security, and speaks at ecommerce conferences regularly. Pamela Hazelton is the owner of DesignExtend.com, a services site with additional focus on the MIVA Merchant shopping cart.

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