Double Orders
I'm curious if anyone else deals a lot with double orders? These are orders that are placed within a minute or so of each other. I think the gateway must time out, or a customer doesn't get an email confirmation due their incorrect entry of an email address. Whatever the case, it happens a few times a week, and it's frustrating. What I think what happens is that they either click the place order button once, or if it takes a little longer to process the order they back out of the window. We don't have the capability with our gateway to just refund the customer, we have to write a check and send it along. That's a huge drawback to our gateway. I suspect I should check to see what else is out there. The other thing that seems to happen is that we'll get a call from a customer saying they entered their card as a Visa instead of American Express for instance, and it goes through! It approves! This is true of bad addresses too! All approved in the past.
We also just had what I think is a bogus order from Australia. It was a large order for $800 and we can't get in touch with them to validate it. I'm not sure what our next step is here. I think I need to initiate a refund with my gateway. The entire process of dealing with fraud is infuriating. Who pays the credit card processing fees? I think it's me! About two years ago we got two of these massive orders in one day, and it took forever to resolved the issue.
0 Comments
Connect with us