Third Time's a Charm
Well, another week has passed and things haven't changed much. My shopping cart is in limbo until I get my issues worked out with GoDaddy's Quick Shopping Cart. This is making me crazy and consuming far too much of my mental energy and time. My last two brain cells are even beginning to bicker.
Just in case you didn't read last weeks whiny blog, I'm having an issue with GoDaddy's Quick (as molasses in January) Shopping Cart. The problem is with maintaining the information in my cart or the "shopping cart manager"... adding new products or categories. I get a lot of "page cannot be displayed".... over and over and over... sometimes after I've have spent 20 minutes struggling to get information entered and uploaded for a given product and hit the "save" button.... this particular experience forces a stream of expletives out of my mouth (under my breath) that makes my husband go silent and stare wide eyed like a child. As some of you have probably already noticed, I only have about 130 items available to purchase out of several thousand that I could or should have out there. I have absolutely no issues accessing the actual shopping web site from a consumer standpoint. So far, I'm happy with the actual hosting.
As the world turns. In last weeks episode, I was preparing to embark on my third customer service inquiry with GoDaddy. Yes, it had been presented to them twice, "escalated" to their "advanced technical" team and then ended up at the bottom again (twice) for no good reason at all. From my perspective, it appears that they are motivated somehow by the sheer number of issues they address per day but not necessarily by the quality of the response. This only aggravates my condition (Sandy's pet peeve no. 1.... poor customer service).
Fire fueled, I charge into GoDaddy's web site looking for someone to talk to. I've been through all of the channels provided, twice. I'm not happy with the response. Mentally, at this moment in time, I had given up on the shopping cart and I only wanted to sincerely let them know how poorly my case has been treated and how disappointed I am. As a business owner, I believe in honest constructive feedback... good, bad and ugly, it all needs to be dealt with in order to grow.
I found the snail mail address, phone numbers and then I found a link to Bob Parson's web site. For those of you who don't know him, he is the founder and CEO of GoDaddy. His story is good and he seems to have the desire to have a business that stands out from the rest. I really want to bend his ear on this one. I went to his site and found a "let me know what you think" link. How convenient.
I crafted my email to the "office of the president" and hit the send button. Impressively, I got an email and a phone call within a few hours from the "office of the president" staff. Finally, someone wants to really help. Thus far, it is back in the "system" again as an "escalated" issue. We'll see how it goes. I'm not holding out much hope.
In the meantime, I've been to Practical Ecommerce to get help on finding a new shopping cart.... Plan B. I found my way to shopping-cart-review.com. I have barely scratched the surface of looking for a new cart. I do have a little more experience now than when I dove in the first time. I know more about what I'm looking for, and what I definitely don't want.
Let's hope this issue gets resolved and I don't have to go with Plan B. Either way, in a few weeks, I will be putting more products into a shopping cart somewhere and moving forward.
Stay tuned.
Till next time, Sandy
