eBay Giving WORKS
Hurricanes, storms or national tragedies, eBay is there! Whether it is fighting disease, promoting awareness or helping the homeless, eBay is there!
Watching the different tragedies taking place around the world, either created by mother nature or mankind, I have to say how proud I am to be a part of an online community that cares and reaches out to those in need EVERY time.
The average shopper looking for everyday items, special gifts or that rare collectible have no idea how much more eBay is actually doing than providing the world’s largest online marketplace. Behind the scenes they are making a difference. A HUGE difference.
I have been an active part of the eBay community for the past 16 years. With each tragic event that takes place around the world, I’m amazed and touched to see eBay step up to the plate, reaching out to what seems like a few people, yet helping millions from around the globe. More than the average eBay user can see, this company is changing our society with each day that passes.
When help is needed from all of us around the world, to help support those in need, regardless of the cause, eBay Giving Works sets up their home page to bring attention to all the nonprofits located in the area that are providing assistance. At the same time, eBay customer service to reaching out to those sellers with their accounts at risk because of tending to their delicate situations.
Those of us that sell on eBay take pride in the fact that we provide excellent customer service to the people who buy our products. We meet and maintain high standards that are set to keep eBay a fair marketplace for us all. During times of tragedy, we are all affected in one way or another and eBay recognizes this. With compassion, there are things that they do to help us during this time.
As I’m sure you already know, sellers are rated on a scale from one to five stars, for how well we communicate with a buyer. Assuming a buyer leaves a low rating for communication or shipping time, both of which can be out of our control, eBay will adjust any low Detailed Seller Rating (DSR) scores.
A seller is not responsible for a package once it leave their hands. At that point, whatever means a seller uses to ship the package, that company, whether it is the United States Postal Service (USPS), UPS or FedEx, is then responsible. There are times when the package just doesn’t make it to its destination because of the situation. Adjustments will be made to any cases opened with claims of items not received.
Top Rated Sellers will be protected from being unable to upload tracking in a timely manner.
Proactively, eBay sends out emails, alerting buyers that have purchased items within the last 7 days of the tragedy, to let them know that their item may be delayed. They ask for their patience and understanding during these difficult times.
Buyers will also see a message before they leave feedback alerting them of the current situation.
If you are an eBay seller, I’m sure you, too, find it reassuring that eBay has our backs and if you are an eBay shopper, I know you can appreciate the effort this company is providing to make the world a better shopping place!
1 Comment
Sarah13 says:
As far as buying/saving on eBay goes:
If you have a question about an item, go to another of the seller's listings and ask the question from there. This will add a bit of work for the seller, if they want to add your question and their answer to the item description page. Maybe other interested buyers will not bother to ask a question, instead just continuing to look for a similar item that already has the question answered in the item description.
If you see an item that you want listed in auction format, send the seller a message asking if they will accept $x to end the auction early and sell the item to you. If that doesn’t work, use a sniping service such as Bidball.com to bid for you. It’ll bid in the last few seconds, helping to save $ and avoid shill bidding.
If there is a particular item that you want that is relatively rare on eBay or goes fast when one is listed, use ebuyersedge.com to set up a saved eBay search for it. You’d get an e-mail whenever a match is listed. You can use the price, category, exclude word, etc. filters to narrow down the results that you get in the e-mails. Excellent for “Buy It Now”s priced right.
If the item that you’re looking for is difficult to spell, try a misspelling search site like Typojoe.com to find some deals with items that have main keywords misspelled in the title. Other interested buyers may never see them.
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