While domestic online sales in the United States and the European Union will continue to increase — taking sales away from brick-and-mortar stores — growth rates will flatten out over... Read More »
Credit card chargebacks — wherein shoppers purchase products with a credit card and then contest the charge from the credit card issuer — are an always-present threat to ecommerce merchants.
In... Read More »
An ecommerce content audit may help a retail businesses identify valuable assets, discover new content or product ideas, improve site design or navigation, generate more site traffic, and even earn... Read More »
Here is a list of ecommerce-related product releases and updates for late June. There are updates on shipping solutions, influencer marketing, payment processors, text analytics, marketing research, and Amazon’s newest... Read More »
Protecting against knockoffs on Amazon can be a problem for ecommerce merchants. Thankfully, Amazon recently instituted its Brand Registry program, which is intended to protect the brands of marketplace sellers... Read More »
The summer months are slow for many ecommerce merchants. It is an excellent time to do some housekeeping and prepare for the upcoming busy season. Take a few days to... Read More »
In this chapter I’ll briefly go over what it means to THINK, ENGAGE, and THRIVE. Before I talk about what those terms mean separately, I want to make it clear... Read More »
Whether your search engine optimization team is in-house or at an agency, staying in touch with what they’re working on is critical. A team left to their own devices may... Read More »
Amazon Business, the B2B marketplace, has more than 45,000 active sellers and more than 10 million products with bulk purchase options or business discounts. Many B2B merchants aren’t sure whether... Read More »
The announcement that Amazon is buying Whole Foods Market for $13.7 billion, or $42 a share, generated an enormous amount of commentary, with financial and technology analysts chiming in on... Read More »
After an ecommerce power-up that included acquiring a string of online retailers, including Jet.com, Walmart took a major swing at Amazon by offering free 2-day shipping for qualified orders of... Read More »
Here is a list of new ecommerce books for your summer reading. There are titles on podcasting, video marketing, entrepreneurship, disruption, global ecommerce, and valuing digital businesses.
I compiled this list... Read More »
Here is a list of product releases and updates for mid-June from companies that offer services to online merchants. There are updates on shipping solutions, artificial intelligence, email campaigns, product... Read More »
Online retailers, particularly mid-market and larger, are really in three businesses: selling products to consumers; software; and publishing.
Retail commerce has become the convergence of in-store and online shopping. Regardless of a... Read More »
From the 1950s when they were initially built, through the early 2000s, shopping malls were the backbone of retail shopping — attracting consumers with convenient parking and a wide selection... Read More »
Card-not-present fraud leads other types of payment fraud in countries that have migrated to the EMV standard. That is according to U.S. Payments Forum, a nonprofit organization that includes global... Read More »
Ad blocking software doesn’t just block ads. It also blocks most tracking beacons used by analytics tools, such as Google Analytics, Adobe Analytics, and others.
Jason Packer, with Quantable, an optimization... Read More »
Fraud continues to impact online merchants. Some experience chargebacks, while others experience various forms of return fraud. Fraud hurts not only merchants but also consumers, as merchants often increase prices... Read More »
Online shoppers expect to receive their orders quickly, with little-to-no added cost.
There are many ways for ecommerce merchants to decrease fulfillment and delivery times. One area of the supply chain that... Read More »
Implementing a ship-from-store fulfillment program may help mid-market multichannel retailers better serve customers and earn more profit.
This year, about one of every three brick-and-click, omnichannel retailers will have adopted a... Read More »
Conducting market research can help you pinpoint what your prospects actually want, or even discover if a product will be successful before you launch it.
Here is a list of online... Read More »
Here is a list of product releases and updates for late-May from companies that offer services to online merchants. There are updates on shipping solutions, electronic payments, security, voice-activated shopping,... Read More »
What follows are our 10 most popular articles for May 2017, recognizing that articles we published earlier in the month are more likely to make the list than later ones Read More »
Many ecommerce retailers desire to expand internationally. Understanding the preferred payment methods in other countries is a key component.
In this post, I’ll explore some of the issues involved with accepting... Read More »
Consumers and ecommerce merchants often take the complexity involved in buying a product online for granted. But behind the ease of the one-click checkout and free shipping is 65 years of... Read More »
If small and mid-sized online retailers cooperated, they may be able to develop a fast and reliable shipping network competitive with what Amazon, Walmart, and other industry-leading merchants can offer.
Online... Read More »
Here is a list of product releases and updates for May from companies that offer services to online merchants. There are updates on automated marketing, shipping, Instagram promotions, mobile shopping,... Read More »
While marketers are preoccupied with satisfying the needs of millennials, another demographic group with enormous spending power is nipping at their heels: teenagers.
There are about 26 million teens in the United... Read More »
The concept of “endless aisle” has been discussed in ecommerce for years. Many online merchants have watched Amazon’s rise to market domination and believe their own path to success lies... Read More »
Many B2B merchants have avoided ecommerce because they believe their customers will not do business in that manner. Merchants often have concerns about payments, as B2B customers pay in different... Read More »