Netop Live Guide Rich Media Chat For Your Web Site
Boost online sales, reduce service costs and increase customer satisfaction with live chat on your company web site.
Netop Live Guide is the rich media chat solution that offers businesses a wide range of personal communication features on their web sites including two-way text, audio and video chat. Now it’s easy to engage in a live, real-time dialogue between your company and visitors to your web site. Live Guide’s full feature set, advanced reporting capability and industry-leading operator interface are designed for usability and efficiency, resulting in increased conversion rates, lower service costs and improved customer satisfaction. And Live Guide is one of the only live chat solutions that also works within your email campaigns, online advertising and social media. Learn more at www.netop.com/live-guide
Chat proactively with customers Convert visitors into happy customers by providing proactive online sales support. Start a chat with any visitor who needs help. Increase sales and customer satisfaction.
Provide expertise on demand Present visitors with online expert advice from anywhere on your site. Give the visitor the same experience they encounter in a physical store.
Click to chat from email & social media Transform marketing campaigns into engaging conversations. Embed "click to chat" functionality right in an email, online ad or in social media, and connect customers to your sales team instantly.
Engage customers with audio and video chat Move seamlessly from a simple chat dialog with your visitors to a full audio and video experience directly from your web site. Instantly communicate face-to-face with no download required.
Lead visitors to web pages Direct visitors' screens to any desired URL or web site for additional product features, information or demonstrations.
Display customer information to your operators Live Guide gives you the ability to see your visitor's geographical location so you can provide more customized and personal communication.
Automate Responses Handle multiple visitors at the same time by using you own library of approved, pre-written messages that allow automated, swift and efficient replies.
Store history & logs All chat history is stored in the Live Guide system for later use. See every previous conversation and question the next time your customer contacts your company so each staff member can provide excellent service every time.
Comprehensive reporting Gain deeper insight into customer behavior and improve contact center efficiency with advanced reporting tools that make it easy to monitor key metrics.
Get started easily Based on Adobe Flash, Live Guide requires no download or installation for administrators, operators or visitors. Live Guide can be used almost anywhere as 98% of browsers have Flash.
Be confident of your security Live Guide is built on a highly secure platform that safeguards the data and privacy of each user. SSL encryption prevents unauthorized data access. Live Guide is a fully hosted solution provided from Netop’s secure data center.
About Netop Netop is an international leader in remote support and communication solutions, with more than 12,000 customers in 80 countries. Based in Denmark, the company has subsidiaries in the US, UK, Switzerland, Romania and China. The company’s Netop Live Guide product line provides a rich media chat solution that helps companies deliver better customer service, increase efficiency and turn website visitors into customers. Learn more at www.netop.com/live-guide
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