Activa Live Chat
Live Chat Software for Customer Service, Support and Sales.
Activa Live Chat is a leading cloud computing service provider of enterprise level live chat software for customer service, support and online proactive sales. Its innovative live chat software empowers organizations to monitor, identify and engage with online visitors in real-time, helping increase sales and customer satisfaction, while decreasing costs.
Activa Live Chat's straightforward service model lets customers pay as they go and get up and running in less time than it takes with old guard, legacy live chat software providers.
Activa Live Chat boasts numerous exclusive features that are specifically designed and engineered to help online retailers and e-commerce Websites address the realities of challenging business climates.
Intelligence Rules™ that enable you to automatically identify, target and engage key visitors and high value customers in a more individualized manner. Use rules based on geo-location, keywords, referrals, funnels and behaviors, IP addresses, your own custom variables, and much more.
Message Sneak-Peek™ which reveals what a visitor is typing before their message is sent - giving live chat agents the ability to respond more quickly and accurately.
Velocity Messaging™ that automatically finds the best answer for customer questions without agents searching through libraries of canned responses.
Reliable, Scalable, Redundant: Activa Live Chat serves its customers from high availability, tier-1 data centers in the United States with point-of-presence in Europe, the Americas and Asia that achieve greater than 99.99% uptime.
Enterprise Chat Routing is Standard: Activa Chat Distribution (ACD) is a standard part of our live chat software solution that provides advanced live chat routing options for every type and size of live chat deployment.
Rapid Deployment: A simple setup of Activa Live Chat takes only a few minutes of point and click, copy and paste. Activa Live Chat makes it easy to get your live chat customer service and support integrated into any e-commerce platform without any headaches.
No Software: An agent console that’s available as a “no-software” browser-based version and an installed desktop version- for all platforms in complete parity. Live chat representatives can sign in from anywhere using any browser on any platform.
No Limits: There are no limits on the number of Websites where you can use Activa Live Chat. From a single account, use one deployment with multiple domains or setup multiple deployments for multiple domains - it's up to you! And since licensed seats are shared among operators, your online agents can manage chats from any of your deployments (even at the same time).
Sign up for a free trial of Activa Live Chat at any time by going to http://www.activalive.com/trial
Activa Live Chat
25701 Jefferson Avenue
St. Clair Shores, MI 48081