eCommSource by Cloud Conversion
eCommerce CRM for Multi-Channel Online Retailers
Category: Other Ecommerce Services
Email:
Website:
http://www.CloudConversion.com
Overall Rating: 
Manage and streamline all of your eCommerce customer service and support operations, including all eCommerce email, eBay and Amazon.com questions, with one easy to use flow. Easily leverage an intelligent knowledge base to quickly answer customer questions.
All pre and post sale eBay questions and all eCommerce emails flow directly into Salesforce CRM, allowing retailers to streamline their inquiry responses with the power of Salesforce. CRM. The RMA and customer service modules help online retailers further streamline customer inquiries and returns processes.
Benefits of eCommSource to multi-channel online retailers:
Consolidated customer messages - All customer communications (email, eBay inquiries, Amazon messages, live chats, phone calls, web inquiries, return requests and more) flow directly into the Service Cloud 2 dashboard in real-time. Customer service inquiries and emails can be answered directly from one agent productivity console.
Advanced case management - Advanced auto-response rules, intelligent knowledge bases, workflow and approval engines, case assignment and escalation rules, as well as queues, case teams, filters, and more.
Complete view of customer history - Customer service agents have the vital information they need to quickly answer customer questions and address issues regardless of where they originate including multiple eBay accounts and eCommerce Web sites – a capability made possible by eCommSource.
Fully customizable - The multitude of CRM features and customer service operations can be customized to meet specific business needs and to track the relevant information that is most important to the merchant’s business.
Streamlined RMA process - Having one view helps to streamline and track the returns/RMA process across all eCommerce channels. Improved insight and better reporting Gain valuable insight into customer service and support operations with customizable executive dashboards. Track Customer Service agent productivity and effectiveness using powerful, state-of-the-art, customizable reports.
A 30-day free trial of eCommSource and salesforce.com, please go to: http://www.CloudConversion.com/freetrial. To learn more about Cloud Conversion, please visit http://www.CloudConversion.com.
eCommSource by Cloud Conversion
2140 Webster Drive
Park City, UT 84060
USA
435-901-2130
