Parker Software
WhosOn for Live Chat & Live Web Analytics
Category: Conversion & Usability
Email:
Website:
http://www.whoson.com
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WhosOn is an all-in-one software solution for: Live Web Statistics, Live Chat, Proactive Visitor Engaging, Prospect Detection & Live Web Analytics.
WhosOn can be used by any business that has a website. It allows you to track visitor activity on your website in real time, to engage online customers and it allows your visitors to chat to operators within your business as they are browsing.
WhosOn will help to get more sales & conversions, improve customer support, help to improve website usability and get the best ROI from your on-line advertising.
Features
Real Time Web Visitor Tracking With Live Stats
You can track up to the second visitor activity on your web sites. You can instantly view information about key visitors. You can also monitor visitors filling in web forms or clicking links... and you can see when visitors leave your site in real time. more...
Proactively Engage Online Customers
You can send visitors proactive 'Invite' requests asking them if they need assistance.. WhosOn can even send automatic invites based on what the visitor has searched for or which pages they have viewed. You can also create Dynamic Invites for specific invitation types (special offers etc). more...
Live Chat
WhosOn includes a full featured live chat server as standard, allowing you to easily add secure live chat functionality to your websites. Use live chat to enable your visitors to communicate with you as they browse. This can help to increase sales and conversions and improve customer support. more...
Chat Features:
• Multiple operators.
• Department specific chat.
• Transfer chats between operators.
• Operator to operator chat.
• Operator to operator training mode.
• Integrated spell check.
• Visitor and operator 'typing' status.
• Canned responses.
• Push pages to visitor.
• Custom background, logo and chat images.
• Visitors can request emailed transcript.
• Automatic 'leave a message' form.
• Multi-language chat window.
• Live chat translation.
• Fast, flicker free, firewall friendly, AJAX based.
• Secure live chat.
• Co-browse.
• Pre Pre & Post chat surveys.
• Skills based chat routing.
• Send files to visitors whilst chatting (PDFs, etc).
• Full text search & reporting on chat transcripts.
• Operator performance reporting.
Click To Call Back
Visitors on your web site click click a link to request a call back from someone in your organization via a simple form. WhosOn automatically notifies operators via popup, email and/or SMS that they need to make a call back at the correct time. All call back requests and visitor contact information are stored in the WhosOn database.
If you use Skype VOIP, you can even call the visitor directly from within the WhosOn Client.
Remote Control
During live chat sessions you can offer your visitor the option of a full remote desktop sharing session. You can see and control the visitor's desktop. Help complete checkout forms or help with any pc or software related problems. more...
CRM Integration
Send chat transcripts, call back requests & visitor prospects to your CRM system. CRM users can view all live chat sessions. Currently supports Salesforce & Microsoft Dynamics CRM.
Monitor PPC Campaigns
WhosOn enables you to track visitors based on the PPC (pay-per-click) campaign that they used to find your site. You can create real-time 'Alerts' for each PPC campaign and you can view historical analysis reports.
Monitor Prospects
WhosOn can watch for visitors that view certain key pages on your site and spend x minutes viewing. This can be over multiple visits. WhosOn can then flag these visitors as 'prospects' and alert you in real time. WhosOn can send custom invite messages to prospects. You can also run reports showing the number of prospects per PPC campaign, referrer and keyword.
Pricing from $39 Per Month!
Parker Software
4767 New Broad Street
Orlando, Florida 32814
USA
800 680 7712
