http://www.practicalecommerce.com/articles/495/Critique-Part-Five-Customer-Experience--Usability/ User submitted comments to Practical Ecommerce's article entitled Critique Part Five: Customer Experience & Usability en-us Copyright 2007 Confluence Publishing Thu, 07 Jun 2007 09:00:49 -0600 http://www.practicalecommerce.com/rss/ Practical Ecommerce v2.0.1 Ecommerce kmurdock@practicalecommerce.com bgetting@practicalecommerce.com 60 http://www.practicalecommerce.com/articles/495/Critique-Part-Five-Customer-Experience--Usability/#comment3010 Good critique... especially the feedback on the somewhat cryptic and illogical error message. I often wonder why so many companies fail to think like a customer. A good practice I tell many executives is to think and act like a customer, even go in to the store and walk through a transaction, keeping your experience in mind. For those that care enough to take the time, its usually an eye opener :-) Thu, 07 Jun 2007 09:00:49 -0600 http://www.practicalecommerce.com/articles/495/Critique-Part-Five-Customer-Experience--Usability/#comment3010