http://www.practicalecommerce.com/articles/719/Online-Reputation-Management/ User submitted comments to Practical Ecommerce's article entitled Online Reputation Management en-us Copyright 2007 Confluence Publishing Wed, 07 May 2008 11:17:18 -0600 http://www.practicalecommerce.com/rss/ Practical Ecommerce v2.0.1 Ecommerce kmurdock@practicalecommerce.com bgetting@practicalecommerce.com 60 http://www.practicalecommerce.com/articles/719/Online-Reputation-Management/#comment10109 The great thing about the web is that everyone can have their say. And the worst thing about the web is that everyone can have their say! Which also means that one person can do damage to someone’s reputation whether or not it is deserved. So I agree that monitoring our online reputation is as important as any off line monitoring that we have become accustomed to doing, such as with our financial records. I guess the challenge is learning to become accustomed to doing the monitoring, and then knowing what to do with the information we find as well as being very careful to conduct business in a way that does not allow negative credibility issues to stick. Wed, 07 May 2008 11:17:18 -0600 http://www.practicalecommerce.com/articles/719/Online-Reputation-Management/#comment10109 http://www.practicalecommerce.com/articles/719/Online-Reputation-Management/#comment9324 Thanks for that clarification Stephen and for the mention of BlogPulse. Tue, 22 Apr 2008 08:18:45 -0600 http://www.practicalecommerce.com/articles/719/Online-Reputation-Management/#comment9324 http://www.practicalecommerce.com/articles/719/Online-Reputation-Management/#comment9323 I've researched and tested Trackur. It is a capable, critical tool going forward. In fact even if you're so big you need to outsource, YOU still need to hear what is being said about YOU. Even team members won't see or share it all. Tue, 22 Apr 2008 07:36:23 -0600 http://www.practicalecommerce.com/articles/719/Online-Reputation-Management/#comment9323 http://www.practicalecommerce.com/articles/719/Online-Reputation-Management/#comment9296 Hi Paul - I really enjoyed your article. I agree that in this age of consumer empowerment important to see what is being said about you. The insights are excellent and provide great data for everything from CRM to product development. Thanks for the shout out to my company BuzzMetrics; which is now Nielsen Online. I just wanted to point out that for tracking trends and volume over time about your brand we offer a free tool called Blogpulse, at www.blogpulse.com, which is terrific for trending. Stephen www.stemato.com Mon, 21 Apr 2008 18:54:05 -0600 http://www.practicalecommerce.com/articles/719/Online-Reputation-Management/#comment9296