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Ecommerce Glossary

Fulfillment

Last Edited: December 27, 2006
Comments: 0

The activity of processing customer shipments. Though most manufacturing and warehouse operations will process customer shipments, this term usually refers to operations that ship many small orders (usually parcels) to end users as opposed to operations that process larger shipments to other manufacturers, wholesalers or resellers.

Examples of fulfillment operations would include companies that process shipments for mail-order catalogs,
Internet stores or repair parts.

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