Mike Feiman
Oy! I'm All Veklempt!
Member Since: July 15, 2008
Location: Boulder, CO
Interests: My LA Dodgers, Hiking, Reading, Movies, Music, Pool, Burgers, Brats and Beer
Mike Feiman has submitted 3 comments:
 |
|
We do test in Safari as well, however the Safari browser still represents less than 1% of our traffic so it hasn't been a huge focus for us. Good to know about the Apple engine! September 08, 2008 |
|
Interesting post Kara! Because you work with a niche product, I was wondering if you have found the outsourced customer service to be up to snuff from a product knowledge perspective. Did you do any training with the call center in order to h... August 06, 2008 |
|
Charles, I would absolutely focus on relationship building! There's so much temptation to go for the quick sale, but when you work in the cost of acquiring each customer, you'll find that in the long run it is far more profitable to create an ... August 05, 2008 |
