Our company, Ann Michaels & Associates, Ltd. started ten years ago as a mystery shopping firm servicing the Midwest. With the help of the internet, we have been able to grow and expand operations throughout North America. We have been helping companies of all sizes monitor their customer service levels though products such as mystery shopping, customer/employee feedback programs, intercept interviews, website analysis and Social Media Monitoring. We understand how hard it is to develop a brand and bring it to market. Reputation Management online and offline is vital to each and every company out there today.