Wes Grasty
President / Customer E-Service
Member Since: July 28, 2008
Company: http://www.customer-e-service.com
Wes Grasty has submitted 4 comments:
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Good advice! There will always be some aspects of our site that we have overlooked, so make sure to show prominently a toll free number, contact email address, and live chat. October 07, 2008 |
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Sounds very familiar - my friends and family think I'm just a stay-at-home dad. I did the same thing - started working when the child is asleep. It's tough though. As cw1 suggested, you might try outsourcing some of it. There are affordable... September 11, 2008 |
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Definitely make sure the employees of the Call Center understand your product. Also, if you can make sure you talk to each employee yourself that will be handling the calls. You want to make sure they are as personable as you are. www.custom... August 07, 2008 |
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Great points! The fundamentals of customer service are sometimes forgotten amongst all the other important things in a business, but yet it is one of the most important things to stay in business! Also, remember that if a customer gets bad se... July 28, 2008 |
