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Comment to: Fake Reviews, a Despicable Practice?
I've had the opposite problem. A customer with an unusual surname asked me to replace his surname with an initial after his name came up on a Google search by his potential employer who decided that his demonstrated interest in my types of prod...
February 03, 2012
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Comment to: 7 Post-Holiday Revenue Generators
These are great ideas, and I think they could be applied throughout the year, not just after Christmas.
January 05, 2012
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Comment to: Behavioral Differences Between Men and Women Influence Shopping
One aspect that wasn't covered was that women do the majority of gift shopping - offline and online - and are tasked with this not only for their family and friends but often for their colleagues and employees, too, while men tend to "outsource...
December 18, 2011
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Comment to: Email Marketing: 3 Tips for Recovering from Content Mistakes
Depending on how drastic the error is, sometimes you can send out an email which is merely 'revised' ie "Your revised December 2011 newsletter".
The open rates are often almost as good if not better than the original one with the mistake (peopl...
December 18, 2011
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Comment to: 'Retargeting' Can Boost Conversions; A Primer
I have just had this happen to me. I was about to buy my nephew some Airwalk boots and then realised I wasn't sure about his size and texted my sister-in-law for the details. I have been a little creeped out by how many StyleTread ad banners ha...
November 23, 2011
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Comment to: 5 Reasons to Consider Drop Shipping
Great article Armando!
Mike, perhaps you can ask the retailer to advertise free shipping on your products over $99. Some of my dropshipping retailers do this to make the price more attractive, while others charge the client, even thoug...
November 23, 2011
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Comment to: Ten Great Ecommerce Ideas for June 2011
June is also a great time to start planning for Christmas, and for promoting your non-perishable items to early bird shoppers who like to buy gifts ahead of time.
November 06, 2011
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Comment to: 5 Simple Ways to Promote Multi-Item Orders
Another possibility to promote multi-item orders if you have too much inventory of a custom product is to create DIY kits.
One acquaintance who had ordered way too many blank t-shirts for her t-shirt business (thanks to a "fantastic deal") cre...
November 06, 2011
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Comment to: 5 Pointers for Using Facebook for Your Ecommerce Business
I saw a wonderful facebook promotion by 1800 Flowers for Valentine's Day last year(?) that encouraged women to "like" their choice of floral bouquets and arrangements, with the idea that their partner would see their "like" show up on their pag...
November 06, 2011
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Comment to: Conversion Tip: Send Customers a Catalog
I produce a mini-catalog (12 pages) of my luxury gift products which I send to my customers with their orders and again with their handwritten birthday cards to encourage repeat orders.
Customers who specify business shipping addresses...
October 28, 2011
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Comment to: Entrepreneur Describes Selling an Ecommerce Business
That is one of the best, most honest and most useful interviews with an entrepreneur I have ever read! Shirley, I would love to hire you myself (not that I plan to sell just yet)!
I am so passing this story on to my network...
October 27, 2011
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Comment to: Email Case Study: Allrecipes.com Makes Daily Frequency Work
Daily distribution is fine but gosh you need an awful lot of material to push that out.
Unless it's business news, I don't want to receive anything on a daily basis.
I feel like Gap and J.Crew are emailing me almost daily and there's no option...
October 18, 2011
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Comment to: The Top 7 Ways To Master Email Marketing Timing
I don't get much choice of date in my monthly newsletters as I send them on the 1st of the month(!) but if I haven't sent them out by noon, I start to get queries where the email is and if I've sent it.
Sending out my emails to Sydney c...
August 13, 2011
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Comment to: Wait List Notifications: 'Old School' Feature Still Drives Conversions
Great conversion tips!
And you could possibly also use this same technique to test demand with online visitors and existing customers for an upcoming product or service.
August 13, 2011
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Comment to: 12 Useful Ecommerce Blogs
Please add 2 more of my personal favourites to your great list for other online retailers like me to learn from!
The first is the excellent www.retailemailblog.com written by the tireless Chad White of Responsys looks at the marketing a...
August 13, 2011
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Comment to: Top 7 Reasons Why You Shouldn't Outsource Fulfillment
If you sell generic, "pick'n'pack" items in huge volume, I would definitely suggest you use a fulfilment company to save time, money and storage space.
But if you sell anything that's personalised in any way, or that is meant to be a gift, a fu...
June 14, 2011
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Comment to: How To Save Money On Shipping and Fulfillment
Another way to save money on shipping is to provide the option for customers to reduce costs by rewarding them for purchasing early in the week for Friday delivery (so many people want their items for the weekend for a special event or to use a...
May 25, 2011
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Comment to: 5 Ways to Increase Ratings and Reviews
There's about a 20% response rate to review requests - and even some of those aren't really interesting enough to include "It was great" - so it's just a numbers game to start with.
However, the reviews that get the most "juice" include...
May 25, 2011
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Comment to: Ecommerce Sales from Smartphones Slow; 5 Suggestions to Help
I think the online retailers who will do the best with smartphones (not iPads) are ones with very simple products which require just the customer's name, address and credit card. If you can dramatically streamline your product selection to thos...
May 25, 2011
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Comment to: Using the Return Policy to Convert Shoppers into Customers
There may also be an element of "groupthink" in reducing returns where if enough peope rave about the product that the few unhappy customers who exist, think they - not the etailer - made the mistake, and therefore decide not to return the item...
May 24, 2011
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