Matt Winn
Marketing Associate - Volusion
Member Since: December 04, 2009
Location: Austin, TX
Interests: Ecommerce, Online Marketing
Company: http://www.volusion.com
Matt Winn has submitted 6 comments:
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This is a great article - thank you for succinctly wrapping up this important issue for 2010. Here in Texas, lawmakers are already making a move, especially after the state comptroller announced that The Lone Star State was losing over ... December 27, 2010 |
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Also follow @volusion for ecommerce news, step by step online marketing advice and emerging trends on all things online business. And of course, follow @practicalecomm to get more great content right on your Twitter feed! December 22, 2010 |
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Great insight, Louis! I especially like the idea of establishing a culture throughout a customer service team. A service culture is a much better investment than a mere policy - it penetrates every customer touch point and is the found... July 29, 2010 |
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Right on! These are all great ways to help prevent fraud before it happens. Thanks for sharing, Pamela. There are a couple of other 'common sense' tactics we share with our customers. All it takes is an extra scan of the information ass... May 13, 2010 |
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Excellent post - thanks for giving us a good dose of reality. I was particularly interested in the notion of "Make No Assumptions." Merchants often believe their business is immune to the external environment. One idea is for smaller on... December 04, 2009 |
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Great post! I'm a big fan of the upselling idea, especially since the customer is merely a click away from adding another item to their basket. Another great tip I've heard from our merchants is to offer free shipping during the holiday... December 04, 2009 |
