Keep in Contact with Customers

Once you receive an online order try sending a hand-written thank-you note that acknowledges the customer for “choosing” your company. Then, as the order is being processed, set up an order status page or email the tracking number so customers can verify the status of their purchase. Customers will appreciate this added attention, plus it will make your company stand out for future purchases as well.

Podcast: The eCommerce Minute | Tags: customer service, conversion

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