Articles Tagged With: Customer Service
5 Techniques for Excellent Online Customer Service
Customer service is especially important in today's socially connected world as consumers can har... 4 Comments | Read More »
Increasing Conversions by Referring Consumers Elsewhere
Zappos.com's customer service is legendary. It's been known to order pizzas for customers, to tak... 0 Comments | Read More »
14 Customer Feedback Tools for Small Business
Feedback is essential to running a business. It tells you what’s working and what’s not. It provi... 10 Comments | Read More »
Using the Return Policy to Convert Shoppers into Customers
It’s common practice to focus on trends, design and shopability to (hopefully) increase and maint... 5 Comments | Read More »
Ten Great Ecommerce Ideas for April 2011
Practical eCommerce asks industry insiders each month to share a great, innovative idea that coul... 1 Comments | Read More »
The Zappos Effect: 5 Great Customer Service Ideas for Smaller Businesses
Zappos, the online retailer, has used incredible customer service to create an extremely loyal cu... 6 Comments | Read More »
Ten Great Ecommerce Ideas for March 2011
Practical eCommerce asks industry insiders each month to share a great, innovative idea that coul... 2 Comments | Read More »
6 Common Ecommerce Mistakes
Ecommerce businesses can be founded by massive corporations or by families working out of a garag... 5 Comments | Read More »
OverstockArt CEO Critiques Holiday Sales Performance
The holiday selling season is important for many online merchants. This includes David Sasson. He... 0 Comments | Read More »
Ten Great Ideas for January 2011
Practical eCommerce asks industry insiders each month to share a great, innovative idea that coul... 3 Comments | Read More »
Ten Great Ecommerce Ideas for December 2010
Practical eCommerce asks industry insiders each month to share a great, innovative idea that coul... 0 Comments | Read More »
Ten Great Ecommerce Ideas for November 2010
Practical eCommerce asks industry insiders each month to share a great, innovative idea that coul... 0 Comments | Read More »
Webinar to Focus on Customer Reviews, Social Media
Practical eCommerce will continue its ongoing webinar series today with “How to Improve the Onlin... 0 Comments | Read More »
The PeC Review: BadCustomer.com Makes Good Business
A free service protects merchants from bad customers—both malicious and foolish—saving time, frus... 9 Comments | Read More »
Ecommerce Know How: Public Relations 101
Public relations is the art of managing your business' public reputation through media engagement... 1 Comments | Read More »
The Shopping Experience: SportsRCool Offers Exceptional Customer Service
If you visit the "About Us" section on the SportsRCool website, you'll find a simple promise to o... 3 Comments | Read More »
Twitter Can Help Your Online Business
Most people shop online for convenience rather than customer service. And while inroads have been... 4 Comments | Read More »
Ecommerce Know-How: Avoiding Chargebacks and Improving Business
Chargebacks are frustrating and expensive assaults on a retailer's bottom line. But practical and... 1 Comments | Read More »
Interactive Chat Improves Sales, Customer Service
Memorysuppliers.com offers more than just electronic-device memory cards. It also offers one-to-o... 1 Comments | Read More »
Order Fulfillment: Keep It Simple And Beware Of All The Costs
I used to manage the fulfillment operations of a mid-size online retail company. We adopted the “... 2 Comments | Read More »
