Articles Tagged With: Customer Service
Treat Customers as Next-door Neighbors
People often ask me where I learned so much about ecommerce and business in general. I didn't att... 3 Comments | Read More »
Selling After Dec. 25
For the majority of online stores, the holiday shopping season is what makes an entire year’s wor... 0 Comments | Read More »
Customer Experience Matters
After more than a decade of ecommerce activity and an arsenal of new technology at our disposal, ... 3 Comments | Read More »
Experiencing Server Overload
Each month I talk about things I’ve learned by watching how other store owners run their business... 0 Comments | Read More »
Language Translation Creates New Options
For English, press one. Para español, la prensa dos.” The familiarity of this everyday message s... 0 Comments | Read More »
Gaining Insight Into Live Chat
The irony of “live chat” is that there most likely isn't any “chat” at all. Live chat is usually ... 2 Comments | Read More »
Personalization Lures Customers
Everyone likes the personal touch, and these sites offer their customers the ability to personali... 1 Comments | Read More »
Giving Them What They Want
Listen to your customers. Part of my job is to rip online stores apart and present solutions, al... 0 Comments | Read More »
Greatlookz.com: Persistence Pays for Zoovy Store Owner
"I always wanted to be a pioneer coming across the plains in a covered wagon,” says Marion Keisli... 0 Comments | Read More »
Finding Loyal Customers in Cyberspace
This year, one of the most popular topics at online industry conferences such as eTail and Shop.o... 0 Comments | Read More »
Is Live Chat Worth It?
It was a phase, until it started costing money and taking time away from already busy schedules. ... 1 Comments | Read More »
Payment Processing: Choose the System that Fits
One of the most critical decisions business owners have to make is how they are going to process ... 4 Comments | Read More »
Respond to Your Customer. Now.
One of the most frequent complaints from ecommerce customers is the inability to receive timely a... 0 Comments | Read More »
Email Etiquette is Good Customer Service
I had an interesting e-conversation a few weeks ago. It turned into a one-sided blast fest, with ... 1 Comments | Read More »
Minimize Customer Complaints
Step Two: Send a follow-up email within a week of the customer receiving their product or service... 1 Comments | Read More »
Customer Service Focus - January 2006
As I have mentioned many times before, communication is the key to excellent customer service. On... 0 Comments | Read More »
Customer Service Focus - December 2005
This month we are focusing on a several online businesses to see how different merchants deliver ... 0 Comments | Read More »
Your Policies Are Only as Good as What's Posted
Since the holiday shopping season is upon us, now’s the time to double-check store policies. Besi... 0 Comments | Read More »
Customer Service Focus - November 2005
You probably can’t make every customer happy, so here are some tips on customer-dispute resolutio... 0 Comments | Read More »
