Podcasts Tagged With: Customer Service
Build Your Business Around Customer Relationships
With so many competitors vying for your customers' attention, you need to nourish your relationsh... 0 Comments | Read More »
Keep in Contact with Customers
Once you receive an online order try sending a hand-written thank-you note that acknowledges the ... 0 Comments | Read More »
Arm Your Customer Service Agents
Here's a tip from Steve Castro-Miller, President and CEO of Bold Software. “Make sure your custo... 0 Comments | Read More »
Don’t Ignore Complaints
Irate customers can be difficult to handle, especially if they complain on the Internet before ap... 0 Comments | Read More »
Personalize Customer Service
Have your automated email correspondence come from a designated representative in the company and... 0 Comments | Read More »
Anticipate Problems
Be prepared for problems. Remember, you're selling products via mail, often on images alone. Lots... 0 Comments | Read More »
Respond to All Customer Emails
Many large businesses do not reply to customer emails. This sort of response won't fly in a custo... 0 Comments | Read More »
Focus on Service, Not Price
You do not necessarily have to have the lowest prices to earn sales. Be willing to be a market le... 0 Comments | Read More »
Personalize Customer Experiences
For effective ecommerce regardless of channel, businesses should personalize customer experiences... 0 Comments | Read More »
Level the Playing Field with Customer Service
Never skimp on excellent customer service. Make sure someone is always available to answer your t... 0 Comments | Read More »
Take Care of Customers
Online art seller, David Sasson, offers a practical tip, “Take care of your customers and make su... 0 Comments | Read More »
Stand Out With Customer Service
There are enough services to help you sell online that you can do it yourself, but so can everyon... 0 Comments | Read More »
When to Use a Call Center
If you are the type of person that is not good on the phone, or you do not have the customer serv... 0 Comments | Read More »
Basics of Online Selling
Ecommerce developer Jody Hartwig recently offered some basics for online selling, "Successful eco... 0 Comments | Read More »
Detailed Images Appeal to Sophisticated Shoppers
As the Internet matures so does the sophistication of online shoppers. Studies indicate that toda... 0 Comments | Read More »
Don't Undervalue Your Business
Don’t undervalue your time, services and products. People are generally willing to pay that littl... 0 Comments | Read More »
Just Say "I'm Sorry"
When ecommerce businesses deal with customer complaints, the merchant will often say, "I apologiz... 0 Comments | Read More »
Zappos Exec on the Benefits of Printed Catalogs
For many retail observers, the name Zappos is synonymous with great customer service and ecommer... 0 Comments | Read More »
Compete With the Big Stores
Small to medium size online stores face a huge challenge when selling brand-name products. It can... 0 Comments | Read More »
