For many retail observers, the name Zappos is synonymous with great customer service and ecommerce well executed. The company was launched in 1999 as an online, footwear merchant. It has since grown into a retailing powerhouse, with 2008 sales reaching just over $1 billion dollars. In 2007, Zappos, a purely ecommerce firm, began publishing a printed catalog. That product is now a four-times-a-year magazine/catalog mix, and Zappos mails it to several million prospects annually. Jeanne Markel is Zappos’s Director of Casual Lifestyle and Performance. She’s involved with the execution and production of the catalog and she joins Practical eCommerce’s Kerry Murdock.