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ChannelReply integrates Amazon, eBay, and Walmart customer service messages and order information with customer relationship management platforms, including Zendesk, Freshdesk, Help Scout, and Gorgias.
ChannelReply enables businesses to take advantage of triggers, macros, and other features to help improve customer service.
- Create automated and personalized responses to questions from Walmart, eBay, and Amazon customers.
- Assign marketplace messages to the right customer service agent.
- Set priority levels for buyer questions.
- Manage messaging and notifications for all your marketplace accounts from one screen.
The solution also helps businesses manage eBay and Walmart returns, process eBay Resolution Center inquiries and cases, and send feedback requests to Amazon buyers.
Great Neck, NY 11021