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ChannelReply is a cloud-based software-as-a-service customer relationship management solution that seamlessly integrates Amazon and eBay customer service messages and order information with Zendesk, Freshdesk, or Help Scout.
ChannelReply enables businesses to take advantage of triggers, macros, and other features to help improve customer service.
- Create automated and personalized responses to questions from eBay members and Amazon buyers.
- Assign eBay member and Amazon buyer questions to the right customer service agent.
- Set priority levels for both eBay member and Amazon buyer questions.
- Keep eBay members and Amazon buyers in the loop, regardless of specific ticket status.
The solution also helps businesses keep track of eBay Resolution Center cases, Amazon notifications, eBay returns, and refunds.
New York, NY