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ProProfs Help Desk software enables customer support teams to track user issues and requests, queries, requests, and bugs.
The cloud-based ticketing system offers shared inbox features which allow agents to manage all customer-facing inboxes and to reassign messages to the appropriate department. Child ticket generation helps agents to collaborate and track internal subtasks. Agents can also manage permissions, task assignments, roles, and set up their workflow rules around service level agreements, filters, and priorities.
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