Practical Ecommerce

Alibaba Attorney on Intellectual Property Theft

Most every ecommerce company owns intellectual property — photos, product descriptions, logos, brand names, designs. Many online companies have experienced the theft of their intellectual property from other websites, often in other countries., the China-based global marketplace, combats intellectual property theft on its website through vigorous internal policing and cooperation with governments, among other steps. David Ho, an in-house attorney for Alibaba, puts it this way, “Our position is very clear: We do not tolerate any intellectual property theft; we simply do not allow it.”

Ho is a legal counsel at Limited, responsible for managing intellectual property and litigation matters. He has years of experience in intellectual property enforcement. He has represented Fortune 500 and multinational companies in trademark and patent infringement litigations, domain name dispute arbitrations, as well as administrative raid actions in China.

We recently spoke with David Ho.

Practical Ecommerce: We are here to discuss intellectual property theft online. What is intellectual property?

David Ho Alibaba

David Ho

David Ho: “Intellectual property is very broad. It covers many things. It relates to creations of the mind — for example in fashion, artistic works, symbols, and names — and images that are used in commerce for our everyday purposes in commerce. There are three main types of intellectual properties: trademarks, copyrights, and patents. There are two main types of trademarks. There are word marks — for example ‘Coca-Cola’ and ‘McDonalds.’ We also have logos. The Apple logo on an iPhone and the golden arches logo of McDonalds are device marks.

“Beside trademarks we have copyrights. You own copyrights in the photographs you take, and the pictures you draw. Someone else cannot make a copy of your photographs or your drawing without your authorization.

“The third type of intellectual property is patents. Patents can be intention patents, utility model patents, and design patents mainly. They really protect the industrial designs intentions.

“An iPhone, for example, will be loaded with different types of intellectual properties. The Apple logo will be a trademark. The Apple company will own copyrights probably in the shape of the phone and the design of those icons in the app. And Apple will own numerous patents relating to the iPhone, such as the user interface, the touchscreen, and so forth.

“Generally speaking that’s intellectual property.”

PEC: Does every country recognize the three types of intellectual property that you just described?

Ho: “Yes. Generally all countries recognize those three types of intellectual properties.”

PEC: What’s the most common form of online intellectual property theft?

Ho: “In my experience on a day to day basis the most common form of intellectual property theft is trademark infringement and copyright infringements. The reason is that using someone else’s mark and stealing their photos are quite easy to do in an online environment. It would be much more difficult to actually steal someone’s patents because it’s much more complicated.”

PEC: Are intellectual property laws less strict than protection of physical property? In other words, if someone steals an automobile are the penalties more severe than if he steals a online photo?

Ho: “Different laws apply. If you steal a physical property you will be charged under criminal law for theft. But if you steal someone else’s IP right, for example you steal someone else’s photos, then it’s likely a civil action by the rights holders under the copyright laws. So we are essentially talking about two different types of theft here. But infringement of IP is illegal worldwide. The same set of laws apply to both online and offline infringements. But those people that infringe IP rights online are much more elusive and difficult to trace, so it is easier to trace the offline infringes.”

PEC: Are there cases where IP theft is prosecuted criminally?

Ho: “Yes, certainly. Even in China some IP cases are prosecuted criminally. But from a rights holder’s perspective, if they want to ask for a remedy they will have to do so as a civil action themselves.”

Alibaba home page.

PEC: Say I’m a small U.S. based manufacturer. I make a product that I sell online. I’ve gone to great efforts to take high-quality photos or perhaps videos of my product. I’ve done that and then I see that someone in China — it could be any country — has copied my physical product and stolen my photos and videos. Under that scenario, what is my recourse?

Ho: “It very much depends on where you actually find the stolen photo or stolen products. If you find someone is using your photo or products description without your authorization on, the best way to have it removed or address your problem is simply to report it to us, or to any similar ecommerce platform where you find your stolen goods. For example on you can report infringing listings with our online reporting system call AliProtect. Anyone can easily register an account on AliProtect.

“Simply report it to Alibaba or the relevant platform. In most cases they will happily remove them for you.”

PEC: What if it’s not Alibaba or other reputable platform? What if it is a site in China that’s independently owned that is stealing those photos?

Ho: “That will be a much more complicated problem because those websites usually do those infringing activities intentionally. In those cases from my experience you usually need to write them a cease and desist letter, and ask them to remove your listing. You also have to organize your IP portfolio. For example you need to collect your copyright ownership evidence and trademark certificate and so forth and properly instruct a Chinese law firm to issue a cease and desist letter against that website on your behalf. Of course in China they also have administrative actions. You can ask the administration for industry and commerce to take action against infringes. You can also ask the registrar the domain of the respective website to take action against that website for IP infringement. So there are various ways to go about it. But it will be more complicated, and it will be more costly.”

PEC: The example we’ve used here involves someone in China. Is intellectual property theft more common in China than other countries?

Ho: “All things are relative. I would imagine the total incidence of intellectual property infringement in China is higher than many other countries, simply because China is a manufacturing center of the world and we cannot expect that the society will appreciate intellectual property rights at the same level as those in the United States because China is a developing country. Intellectual property theft happens all over the world. But the level of certification and stability are different because China is a manufacturing center with a developing economy. We see a large volume of intellectual property theft such as counterfeit of luxury products and consumer goods; they are easy to do and they can be done in large scale. So they’re more visible.

“But there is also quite a lot of intellectual property theft in the United States for example, but it normally occurs at a much higher level with more sophistication. For example instead of just counterfeiting a luxury product in the United States, it may come in the form of trade secrets’ theft and content piracy, which are much less visible to the public, but they are done against a corporation and the level of damage to the right orders will still be extremely high. The more visible intellectual property thefts can be seen in China, but they occur all over the world.”

PEC: You are a legal counsel for, the biggest ecommerce marketplace in the world. What is Alibaba’s position on intellectual property theft for goods on that platform?

Ho: “Our position is very clear: We do not tolerate any intellectual property theft; we simply do not allow it. Let me put it in some context as to why this is our position. In 2010 the ecommerce economy amounted to 4 percent of GDP across the G20 countries. That number is expected to grow to about 5.3 percent by 2016. We see 500,000 people getting connected to the Internet for the first time every day. About 2 billion people are connected to the Internet in 2010, and 3 billion will be using the internet by 2016. Our platform can leverage the Internet and reach an additional 1 billion potential customers in the next 3 years theoretically speaking. From a business perspective there’s absolutely a huge economic potential in this ecommerce system. It is in our interest to promote its growth in a fair way. Our chairman quite clearly stated earlier this year that he thinks counterfeiting is a cancer we will have to deal with or else it will destroy our system.”

PEC: Anything else?

Ho: “In my experience many rights holders in the U.S. may assume we are on the opposite side of things. Many of them may assume we allow intellectual property theft on our platform. That assumption is a result of some misconceptions and miscommunication because of cultural or language differences. Because we are a Chinese company, many of our staff are not really English speaking. So communication may be a bit of problem with U.S. merchants or U.S. rights holders. But in most cases all it takes to clear a problem is to talk to us. Once rights holders know about our position and our methods in fighting intellectual property theft, most of them realize we are actually on the same side of things. It makes absolutely no economic sense for us to allow intellectual property theft on our platform.”

Practical Ecommerce

Practical Ecommerce

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  1. Dr Peter Mowforth September 10, 2013 Reply

    We are in Scotland. If we search for scotch whisky on Alibaba we see lots of dubious products for sale from suppliers that are not part of the established supply chain for Scotch Whisky. We would like to discuss mechanisms for selling genuine Scotch Whisky with Alibaba. Can you help? Please advise.

    • David Ho September 12, 2013 Reply

      Dr Peter Mowforth,

      Thank you for your comment. Please note that we operate our notice and takedown system based on specific intellectual property rights, registered trademark for example. We will take action against suspected infringing listings based on the same. Please send us details on the product you are concerned about with information pertaining to your intellectual property rights via “” for processing.

      Best regards
      David Ho

  2. Karl Selander September 10, 2013 Reply

    We have a registered copyright of a tool that has qualified for the above. We are planning to license it to a Chinese Company but how do we protect them. Reg. # VA 1-844-965
    Most of the infringing parties get our designed product from China.

    • David Ho September 12, 2013 Reply

      Mr. Karl Selander,

      China is signatory to the Berne Convention on copyright protection (i.e. China will protect copyright created outside of China without registration). However, as a friendly and certainly informal suggestion, the best practice may be to register your copyright with the China Copyright Protection Center. Reason is that should your copyright ownership comes into dispute, your copyright registration can serve as preliminary proof of your ownership recognizable by the Chinese courts and authorities. Many law firms and agents can help you with the registration.

      Best regards
      David Ho

  3. tigere October 1, 2013 Reply

    I’ve been trying to get my pictures removed from aliexpress for almost a year still no action on original complaint. My submissions are still pending in aliprotect. Also I have a published trademark in states but Alibaba doesn’t give me ability to upload that record.

  4. Mark Nowotarski (patent agent) October 4, 2013 Reply

    Mr. Ho, This is a wonderful article. I recently wrote an article on how Aliexpress honored the trademark of a Kickstarter project,Olloclip. I thought you might be interested. Is everything in the article correct?

  5. EmilyRiggs October 8, 2013 Reply

    My name is Emily Riggs from Emily Riggs Bridal in the USA.
    The seller on Alibaba Has stolen many of my photos, and calling them her own. She also states its her “real” photo and product which is a lie.
    This seller is also a Gold Member which is very scary considering she’s stealing photos and selling knock offs to customers who think they are paying for the real deal when they are in fact not.
    Can this seller on Alibaba be removed since shes stealing photos and selling false advertisements which misleads customers. This is prohibited in Alibabas polices.
    Here are all the URLS from her site where she used multiple stolen photos of mine in her listings. You may find all these photos on my website at

  6. Tom Bottrill March 3, 2014 Reply

    The following listings on alibaba are images lifted from my website and used without permission. You will notice my watermark is visible in the centre. I have had no dealing with this company and feel it is outrageous that this company would choose to pass my work off as their own. Any assistance in removing the images would be appreciated.

  7. Lloyd E. Weaver December 16, 2014 Reply

    Dear Mr. Ho,
    I’m a US inventor (72) and have been inventing and improving processes most of my engineering life. Having stated and sold a company, I’m now at the point of wanting to sell the rest of my IP, i.e. issued patents or pending patents or combinations of these. Is it possible to sell IP on Alibaba, i.e. does a category and procedure existing for selling IP? And if not, would it be considered? A personal email reply would be appreciated very much.
    Sincerely yours,
    Lloyd Weaver

  8. David Gomberg December 20, 2014 Reply

    I am a small manufacturer and constantly have photos stolen from my site. I’ve submitted dozens of complaints. Most are rejected. And when a picture is removed, it is back up in two weeks.

    Latest example: Stolen from:

    Mr Lo is either lying or sadly naive about AliBaba practices.

  9. Melissa C. December 29, 2014 Reply

    Aliexpress will do absolutely NOTHING to protect American store owners/designers to top the scam. I have had photos from my shop online and they aren’t going to do anything.

    • Michel Keck November 6, 2016 Reply


      Are you still having issues with Alibaba? I have been working tirelessly trying to file complaints, none of which get removed even though I have U.S. registration copyright numbers and have provided them with my drivers license. No phone calls get returned to me. None of my emails are replied to when I fit them in with the complaints, and chat support is an absolute joke at Alibaba.

      Michel Keck

  10. Yvonne May 13, 2015 Reply

    For years Alibaba has stolen my images and for years I have tried to combat it and gave up because Alibaba will not do anything. One seller told me they “use my images because they can make the item”. Clearly Alibaba does not enforce intellectually property theft. David Ho must not be an ignorant man being an attorney so one can only assume he is just covering for them. EVERYONE knows this is happening and I challenge anyone to find images that ARE NOT stolen off of Eaby and Etsy. I can see that almost ALL images are stolen.

  11. bruce January 19, 2016 Reply

    I’ve had countless pictures of our custom designed point of purcase bottle glorifiers lifted off our website and posted by Alibaba vendors directly onto their own sites. They claim my designs and manufacturing as their own. Alibaba has not responded to any claims of intellectual property infridgement. Very sad that David Ho is all talk and a no action representative of Alibaba.

  12. Roberta October 9, 2016 Reply

    All talk & no action. Several vendors who do a lot of business on Alibaba & AliExpress have stolen many of our designs & pictures. Alibaba has even featured our stolen designs & photographs in their email newsletters. Even after we have followed the steps recommended above, meaning they are knowingly promoting the sale of stolen IP. AliProtect is a complete waste of time – nothing happens beyond receiving an obtuse email. Alibaba needs to get serious & start actually penalizing their vendors for such illegal activity. Alibaba wants our business to source / purchase through them, so it’s time we start demanding more from them. Other marketplaces do a far better job of responding to IP infringement.

  13. greg October 28, 2016 Reply

    By saying “we simply do not allow it”, with “it” being IP theft, you discredit yourself. On 3 of your websites, there are 100s of counterfeits of our products. By counterfeit I mean our photos were stolen. You do allow this, in fact you must condone it as it is widespread. That is like Napster saying we don’t condone people pirating music, they just provide the platform for people to pirate.

    Your business model is based on counterfeiting and unfortunately for you, that is not sustainable.

  14. ty November 6, 2016 Reply

    complete nonsense. You have allowed a company to steal my business name and sell the same products that I do. I have sent numerous complaints including a cease and desist letter from my attorney and yet youve done nothing but allow them to continue.

  15. Michel Keck November 6, 2016 Reply

    If this is the way it was with Alibaba in 2013, let me assure you that this is not how Alibaba handles IP theft currently.

    My name is Michel Keck. I am a female artist in southern Indiana. There are currently over 35 stores on Aliexpress that are selling over 500 illegal copies of my artwork. Mostly giclee prints but also on products such as cell cases and pillowcases.

    I have documented exactly what it has been like for me in fighting Aliexpress to defend my IP rights. For anyone at Alibaba to say today that they take copyright infringement seriously I have a much different story to tell. Thankfully I have contacted the U.S. embassy in China and I am working with someone there who is taking this information and my documented proof of what it has been like to try and file complaints against these sellers selling illegal counterfeit goods in their platform.

    My story in full is at

    If you are having the same issues with Alibaba refusing to remove the infringers selling illegal copies of your works please feel free to contact me.

    Michel Keck
    phone: 812-859-4191

  16. fabiana correa November 7, 2017 Reply

    Alibaba, dropshipping and this oberlo thing is the biggest bull**** I’ve ever seen, Alibaba is massivelly stealling photos from every single designer there is, I had 2 of my swimwear designs copied, even my photos and the next month they were sold in every Shopify store that was using dropshipping, I found my photos in at least 4 different shopify online shops, someone has to stop this because my sales decreased while all this people that don’t design nothing are making all the money!