Category

Customer Retention

Repeat buyers are the key to long-term success for most ecommerce businesses. Our library of customer retention articles includes tactics for subscription ideas, loyalty programs, A/B testing, enhanced customer service, soliciting feedback, and much more.

Photo of an Alexa Echo Dot device
Customer Retention

A New Voice for Ecommerce Customer Retention

November 14, 2022 •

Amazon sends customers voice notifications for delivery and order status. Smaller merchants can do the same, increasing engagement and retention.

Screenshot from a Nordstrom gift guide
Customer Retention

8 Gift Guide Ideas for Frazzled Shoppers

September 25, 2022 •
A-B comparison. Split testing. Concept vector illustration
Customer Retention

A/B Testing Can Make or Break a Store

September 6, 2022 •
Image of yellow tape from Duck Brand's website
Customer Retention

6 Steps to Identify Your Target Audience

August 21, 2022 •
Word cloud illustration focusing on "Competitor Analysis"
Customer Retention

To Drive Conversions, Spy on Competitors

August 8, 2022 •
Screenshot of a "Live Sweetly" box from Candy Club
Customer Retention

6 Subscription Ideas to Stabilize Revenue

July 10, 2022 •
Tablet computer with "Profit" text on the screen
Customer Retention

Ecommerce Profitability Revisited

June 26, 2022 •
Screenshot of example text from Textual
Customer Retention

Is Text Messaging the Next Commerce Channel?

June 16, 2022 •
Female holding a tablet computer
Customer Retention

Online Shopping Has Shifted to the Edge

April 26, 2022 •
Screenshot from Wine Text home page
Customer Retention

Text Commerce Is Upfront Permission to Sell

April 10, 2022 •
Photo of an older couple in front of a laptop
Customer Retention

Need Repeat Customers? Try Low-tech Selling

December 29, 2021 •
Dean Pohlman
Customer Retention

Subscriptions, Books Drive Man Flow Yoga

December 17, 2021 •
Screenshot from home page of Freshmarketer
Customer Retention

11 A/B Testing Tools to Optimize Conversions

November 17, 2021 •
Ben Smith
Customer Retention

Subscriptions Power Disco Past iOS 14.5, Amazon

November 12, 2021 •
Illustration that reads "Attract - Convert - Retain"
Customer Retention

9 Ways to Reduce Customer Acquisition Costs

August 23, 2021 •
Image of an older man and woman shopping on a computer
Customer Retention

Online Shopping, Post Covid, Retains Consumers

July 14, 2021 •
Screenshot of Blu Atwood from the video
Customer Retention

Text Messages Are an Ecommerce Opportunity

May 31, 2021 •
Screen capture from the Qualaroo home page
Customer Retention

17 Tools for Customer Feedback

May 18, 2021 •
Customer Retention

Here’s Why Your Ecommerce Subscriptions Aren’t Selling

March 29, 2021 •
Screenshot of Adagio Teas loyalty page
Customer Retention

5 Ways to Prompt First-time Customers to Buy Again

February 22, 2021 •
Image from Cricut of mother and daughter
Customer Retention

Want Repeat Customers? Foster Long-term Relationships

February 8, 2021 •
Photo of a female and buy shopping on a laptop
Customer Retention

7 Customer Retention Strategies for 2021

January 6, 2021 •
It’s the Perfect Time to Launch a Loyalty Program
Customer Retention

It’s the Perfect Time to Launch a Loyalty Program

July 21, 2020 •
Building Trust during the Pandemic Drives Long-term Loyalty
Customer Retention

Building Trust during the Pandemic Drives Long-term Loyalty

May 20, 2020 •
Tips to Retain Online Customers after the Pandemic
Customer Retention

Tips to Retain Online Customers after the Pandemic

April 14, 2020 •
Yes, Smaller Ecommerce Stores Can Evolve (and Prosper)
Customer Retention

Yes, Smaller Ecommerce Stores Can Evolve (and Prosper)

January 21, 2020 •
Use Cross-selling to Increase Trust, Loyalty, Sales
Customer Retention

Use Cross-selling to Increase Trust, Loyalty, Sales

January 7, 2020 •
6 Customer Retention Ideas for the Holidays
Customer Retention

6 Customer Retention Ideas for the Holidays

September 16, 2019 •
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