Category

Customer Retention

Repeat buyers are the key to long-term success for most ecommerce businesses. Our library of customer retention articles includes tactics for subscription ideas, loyalty programs, A/B testing, enhanced customer service, soliciting feedback, and much more.

Photo of a man looking at a smartphone screen
Customer Retention

Online Shoppers Expect More from Sellers

Per a Deloitte Digital survey, most ecommerce mechants think customers are impressed by the experience, yet fewer than half actually are.

Smiling female in front of many delivery boxes
Customer Retention

Profit Boosters from Repeat Buyers

Photo of a shopper virtually trying on shoes on her smarthpone
Customer Retention

Omnichannel Retail Will Accelerate in 2024

The text "Customer Acquisition Costs" imprinted on a highway
Customer Retention

How to Break Even on Customer Acquisition

Photo of a MacBook Pro case from BestBuy.com
Customer Retention

Are Cross-selling and Personalization Now the Same?

Drawing on paper of a mechanical flywheel
Customer Retention

Ecommerce Companies Need Flywheels

Illustration of a customer service concept
Customer Retention

11 Post-purchase Retention Tactics

Photo of a guage Promoter, Passive, and Detractor
Customer Retention

Drive Customer Satisfaction with NPS

Bed Bath & Beyond store and signage in a prominent shopping center
Customer Retention

Lessons from Bed Bath & Beyond

Photo of a male and female wearing headsets for customer support
Customer Retention

ChatGPT Prompts for Customer Support

Chewy-autoship_Purina-dog-food
Customer Retention

FTC Rules Would Impact Ecommerce Subscriptions

Josh Paulson
Customer Retention

Pet Chinchillas Save Family Business

Best Buy logo of a in-store tag
Customer Retention

Post-Covid Shoppers Are Omnichannel

Illustration of the words "Customer Journey" on an arrow
Customer Retention

How to Map a Customer Journey

Photo of a female holding a water bottle from Hydro Flask's website
Customer Retention

Repurpose Core Products for Repeat Sales

Photo of an ecommerce site on a computer tablet
Customer Retention

How Private-label Goods Spur Online Retail

Image of a Porshe convertible
Customer Retention

Vehicle Subscriptions Gaining Traction

Illustration of a male and female next to a laptop computer
Customer Retention

Revenue Boosters in a Rough Economy

Photo from DMC of flowers for an embroidery project
Customer Retention

Digital Downloads Boost Sales and Loyalty

Image of art from Diamond Art Club site
Customer Retention

9 Ways to Grow Repeat Buyers

Image of a goat from Little Seed Farm survey page
Customer Retention

First Steps to Sustainable Ecommerce

Customer Retention - keyboard 3d render illustration with word on blue key
Customer Retention

Master Customer Retention in 2023

Charles Pyles
Customer Retention

Amid a Cash Crunch, OneBlade Retrenches

Customer Retention

PetPlate Exec on Selling ‘Human-grade’ Dog Food

Illustration of a stamp reading "Easy Returns"
Customer Retention

How to Turn Holiday Returns into Sales

Photo of an Alexa Echo Dot device
Customer Retention

A New Voice for Ecommerce Customer Retention

Screenshot from a Nordstrom gift guide
Customer Retention

8 Gift Guide Ideas for Frazzled Shoppers

A-B comparison. Split testing. Concept vector illustration
Customer Retention

A/B Testing Can Make or Break a Store

x