Category

Customer Retention

Repeat buyers are the key to long-term success for most ecommerce businesses. Our library of customer retention articles includes tactics for subscription ideas, loyalty programs, A/B testing, enhanced customer service, soliciting feedback, and much more.

Drawing on paper of a mechanical flywheel
Customer Retention

Ecommerce Companies Need Flywheels

Happy customers buy again and refer friends, who also buy again and refer friends. It’s a recipe for sustained growth.

Illustration of a customer service concept
Customer Retention

11 Post-purchase Retention Tactics

Photo of a guage Promoter, Passive, and Detractor
Customer Retention

Drive Customer Satisfaction with NPS

Bed Bath & Beyond store and signage in a prominent shopping center
Customer Retention

Lessons from Bed Bath & Beyond

Photo of a male and female wearing headsets for customer support
Customer Retention

ChatGPT Prompts for Customer Support

Chewy-autoship_Purina-dog-food
Customer Retention

FTC Rules Would Impact Ecommerce Subscriptions

Josh Paulson
Customer Retention

Pet Chinchillas Save Family Business

Best Buy logo of a in-store tag
Customer Retention

Post-Covid Shoppers Are Omnichannel

Illustration of the words "Customer Journey" on an arrow
Customer Retention

How to Map a Customer Journey

Photo of a female holding a water bottle from Hydro Flask's website
Customer Retention

Repurpose Core Products for Repeat Sales

Photo of an ecommerce site on a computer tablet
Customer Retention

How Private-label Goods Spur Online Retail

Image of a Porshe convertible
Customer Retention

Vehicle Subscriptions Gaining Traction

Illustration of a male and female next to a laptop computer
Customer Retention

Revenue Boosters in a Rough Economy

Photo from DMC of flowers for an embroidery project
Customer Retention

Digital Downloads Boost Sales and Loyalty

Image of art from Diamond Art Club site
Customer Retention

9 Ways to Grow Repeat Buyers

Image of a goat from Little Seed Farm survey page
Customer Retention

First Steps to Sustainable Ecommerce

Customer Retention - keyboard 3d render illustration with word on blue key
Customer Retention

Master Customer Retention in 2023

Charles Pyles
Customer Retention

Amid a Cash Crunch, OneBlade Retrenches

Customer Retention

PetPlate Exec on Selling ‘Human-grade’ Dog Food

Illustration of a stamp reading "Easy Returns"
Customer Retention

How to Turn Holiday Returns into Sales

Photo of an Alexa Echo Dot device
Customer Retention

A New Voice for Ecommerce Customer Retention

Screenshot from a Nordstrom gift guide
Customer Retention

8 Gift Guide Ideas for Frazzled Shoppers

A-B comparison. Split testing. Concept vector illustration
Customer Retention

A/B Testing Can Make or Break a Store

Image of yellow tape from Duck Brand's website
Customer Retention

6 Steps to Identify Your Target Audience

Word cloud illustration focusing on "Competitor Analysis"
Customer Retention

To Drive Conversions, Spy on Competitors

Screenshot of a "Live Sweetly" box from Candy Club
Customer Retention

6 Subscription Ideas to Stabilize Revenue

Tablet computer with "Profit" text on the screen
Customer Retention

Ecommerce Profitability Revisited

Screenshot of example text from Textual
Customer Retention

Is Text Messaging the Next Commerce Channel?

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