Category

Customer Service

Image of Jon Tucker
Customer Service

HelpFlow, a Live Chat Service, Ramps Up

Jon Tucker founded HelpFlow in 2015, providing customer support services to ecommerce brands. He speaks with host Eric Bandholz in this week’s podcast episode.

Screenshot from Talk.To Live Chat plugin page
Customer Service

13 WordPress Plugins for Customer Support

Image of a goat from Little Seed Farm
Customer Service

Policy Pages, Done Well, Enhance a Brand

Photo from a Glossier customer using its products
Customer Service

Pandemic-driven Shoppers Expect More from Ecommerce

To Sell More, Understand Shoppers Motives
Customer Service

To Sell More, Understand Shoppers’ Motives

10 Essentials for ‘Contact Us’ Forms (and 6 Mistakes to Avoid)
Customer Service

10 Essentials for ‘Contact Us’ Forms (and 6 Mistakes to Avoid)

Need Sales in the Pandemic? Boost Customer Service
Customer Service

Need Sales in the Pandemic? Boost Customer Service

Ecommerce a Crucial Industry in the Pandemic; 7 Steps to Ease the Burden
Customer Service

Ecommerce a Crucial Industry in the Pandemic; 7 Ways to Ease the Burden

Using Facebook Messenger Chatbots to Support Live Chat
Customer Service

Using Facebook Messenger Chatbots to Support Live Chat

Answer 6 Questions on an Ecommerce ‘About’ Page
Customer Service

Answer 6 Questions on an Ecommerce ‘About’ Page

11 Mobile Apps for Customer Management
Customer Service

11 Mobile Apps for Customer Management

16 Must-haves Features for Live Chat Implementation
Customer Service

16 Must-have Features for Live Chat Implementation

Live Chat Is Best Tool for Conversing with Shoppers
Customer Service

Live Chat Is Best Tool for Conversing with Shoppers

13 Chatbots on Facebook Messenger, for Merchants
Customer Service

13 Chatbots on Facebook Messenger, for Merchants

Want to Please Shoppers? Respond to Them Quickly
Customer Service

Want to Please Shoppers? Respond Quickly

Boost Conversions with SMS Messaging
Customer Service

Boost Conversions with SMS Messaging

10 Live Chat Tools for Ecommerce Merchants
Customer Service

10 Live Chat Tools for Ecommerce Merchants

Customer Reviews Can Sell Your Products
Customer Service

Customer Reviews Can Sell Your Products

Eliminate Dead Ends to Grow Ecommerce Conversions
Customer Service

Eliminate Dead Ends to Grow Ecommerce Conversions

10 Brands Using Twitter for Customer Service
Customer Service

10 Brands Using Twitter for Customer Service

10 Tools to Survey your Customers
Customer Service

10 Tools to Survey your Customers

Customer Service

13 Customer Service Mobile Apps

Customer Service

Live Chat Can Improve Service, Sales

Customer Service

Be a Customer Service Superhero, Like Ron Burley

Customer Service

Increasing Conversions by Referring Consumers Elsewhere

Customer Service

The Zappos Effect: 5 Great Customer Service Ideas for Smaller Businesses

Customer Service

The Shopping Experience: SportsRCool Offers Exceptional Customer Service

Customer Service

The PeC Review: Boldchat is An Easy-to-Use Live Chat Solution That May Improve Sales

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