Customer Service
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Customer Service
On Vacation? Pointers To Stay Connected
January 9, 2008 • Pamela Hazelton
I often find myself traveling with little notice. These trips include last minute family gatherings or clients purchasing new systems and wanting me by their side as they transfer data and confirm stability. Some months I’m gone more than I’m home. However, I’m fortunate enough to be ab...
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Customer Service
Numbers Should Not Dictate
December 17, 2007 • Pamela Hazelton
They say the true measure of success for an online store is based on visitor and shopping statistics and analysis of investments for driving traffic to the site. The most common reporting method is Google Analytics, and with its recent integration with LivePerson (a live chat tool), sto...
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Customer Service
Treat Customers as Next-door Neighbors
February 19, 2007 • Pamela Hazelton
People often ask me where I learned so much about ecommerce and business in general. I didn't attend business school, nor do my college degrees reflect what I do today. Besides being book smart and having been raised "old school," I accumulated the majority of my knowledge from experien...
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Customer Service
Who Runs Your Business?
September 1, 2006 • Pamela Hazelton
I love to cook. It’s something my husband knows well, and new friends learn quickly. Those visiting my home think I’m going out of my way, but to cook a savory meal, regardless of the time it takes, is how I relax. I’ve been known to make specialty pies I don’t even eat only to call the...
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Customer Service
Is Live Chat Worth It?
April 1, 2006 • Pamela Hazelton
It was a phase, until it started costing money and taking time away from already busy schedules. Too many business owners had the wrong expectations, so links to the tool are seen less these days. I’m talking about live chat between online stores and visitors. If used properly, though,...
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Customer Service
Email Etiquette is Good Customer Service
February 1, 2006 • Pamela Hazelton
I had an interesting e-conversation a few weeks ago. It turned into a one-sided blast fest, with me at the brunt of it. The source? A business professional looking for work. I let it all roll off my shoulder, but something about it seemed all too familiar. I searched back through thousa...
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Customer Service
Your Policies Are Only as Good as What’s Posted
November 1, 2005 • Pamela Hazelton
Since the holiday shopping season is upon us, now’s the time to double-check store policies. Besides privacy, security and shipping, policies are what decide what happens when there is a problem with an order. So many stores neglect these important requirements, then struggle to make th...
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