Google Checkout still does not integrate well with my cart, oscommerce. Plus, I don't like the fact that customers can leave feedback on you. That is just a sound board for complaints - why would any merchant want that?
Not using G/C here. Paypal's IPN integrates much better than GC.

Posted by: dave
Thursday, March 06, 2008

Customer feedback can also be positive; not allowing a customer to comment (positively or negatively) can sometimes can be inferred as having something to hide. if a business's products, pricing, and shipping charges are all reasonable and above-board then there is no reason to fear the feedback. yeah, there will be some who are PITA's, but they are a small minority

Posted by: Ted
Thursday, March 06, 2008

Dave, Google has written integration for OSCommerce and you can get the plug-in here:
http://code.google.com/p/google-checkout-oscommerce/

I've never tried it, but I use their integration for Zen Cart (and Zen is based on OSCommerce) and it works just great.

Posted by: carol
Thursday, March 06, 2008

Not that it is really relevant Dave, but if you have good service and products - then yes, you DO want to be rated by the customers, because you will gain many customers in the future from the great ratings. On the other hand, if you are getting poor ratings, which is the only reason that I can imagine its bothering you, then you want to re-think your strategy, product mix and customer service guidelines.

Posted by: jeffrey
Thursday, March 06, 2008

Google's lack of instant download feature makes Paypal the only real choice.

Posted by: Giant
Thursday, March 06, 2008

I use this integrated with my Yahoo store, but occasionally get customers saying they don't want anything to do with PayPal processing. I use their virtual terminal for traveling or phone sales, which is cheaper than what a merchant account charges for a machine. Drawback is that PayPal refunds on someone not with them using a credit card can take weeks.

I don't like that I am not able to give my side of the story with a return, which is what some selling like eBay is doing. I have had some really abusive customers that I am not the only one they have abused...shouldn't I be able to warn other merchants?

Posted by: janet canning
Thursday, March 06, 2008

I have used PayPal for 5 years now & have just recently set up Google checkout on one of my WebSites. I am thoroughly impressed with the simplicity of accessing my account and with the way Google Checkout handles transactions. Kudos to Google! With Google Checkout, people now have TWO REAL CHOICES. Not to mention, Google offers less processing fees. As for feedback, my company has always offered quality products to quality consumers throughout the world. I want everyone to know the great customer service that they get from my stores.

Posted by: Chris
Thursday, March 06, 2008

Dave & Carol: I was able to successfully install Google Checkout for oscommerce for various customers before. Not a big problem and works very nicely.

Giant: If properly configured you can always setup the Settings->Integration->API Callback URL to notify your script about an order. In which case you can then simply send out an email to your customer with the URL for download.

Honestly for a good developer there is almost always a way to set things up properly with different systems and you should almost never be left with only one "real choice", IMHO.

Posted by: JJ Galvez
Thursday, March 06, 2008

This thread has convinced me to take another look at Google Checkout and see about having both options available. Thanks!

Posted by: Elizabeth
Friday, March 07, 2008

JJ
My Mals' E-commerce store says that it doesn't work with Google Checkout.

If you can find a work-around that would help merchants cut the cost of using paypal or hiring a merchant terminal, I'm sure some users would be interested but Mal's is a remote-hosted closed-source shopping cart so it may not be possible.
There's a users forum - http://www.mals-e.com/forum/list.php?1 - where any work-arounds are welcome and one or two people even sell scraps of code.

Posted by: John Robertson
Friday, March 07, 2008

Great article, Greg...and a comment for "dave" (jumping on soapbox) who wrote:

"Plus, I don't like the fact that customers can leave feedback on you. That is just a sound board for complaints - why would any merchant want that?"

As someone that used to own a Chocolate e-commerce website, I can tell you from experience that my customers feedback was what made my business so prosperous. I gave them great service and they raved about it every way they could. My repeat business was 98%. So, don't sell your customers short, they are the entire reason you are still in business.

(jumping off soapbox)

http://njseosem.com

Posted by: Mary Jo Caruso
Monday, March 10, 2008

Google Checkout works great with SmartCart:

The setup was simple - no programming needed. You can sell digital downloads through SmartCart and have the payments processed with Google. Its also very easy to issue refunds or partial credits or orders that are processed through Google Checkout.

Posted by: Angela
Monday, March 10, 2008