When the holiday season peaks, some small and mid-sized ecommerce businesses often struggle to meet customer demand and customer expectations.
While there are many factors that contribute to just how you get shipments delivered, what follows are five tips to help your business with shipping this Christmas season.
1. Set Proper Expectations
Likely a majority of your online store’s visitors during the months of November and December will be shopping for a gift. Whatever they purchase needs to arrive at its destination before December 25 — a hard deadline.
Make certain that the folks shopping on your site understand how long orders will take to arrive. When possible, give shoppers explicit delivery dates for each carrier and service level you offer.
This also means that you will need to pay attention to carrier ship-by dates for 2016. Here is a list of domestic ship-by dates — to ensure a package arrives before Dec. 25 — for the major carriers in the United States, as an example. Some service levels vary by region, which is why you don’t see UPS Ground or similar services.
United States Postal Service
- December 15, 2016 — Ground service (Standard Post)
- December 20, 2016 — First-class Mail
- December 21, 2016 — Priority Mail
- December 23, 2016 — Priority Mail Express
- December 19, 2016 — 3 Day Select
- December 22, 2016 — 2nd Day Air
- December 23, 2016 — Next Day Air
- December 12, 2016 — SmartPost
- December 16, 2016 — Home Delivery
- December 20, 2016 — Express Saver
- December 21, 2016 — 2Day
- December 22, 2016 — Standard Overnight
- December 23, 2016 — SameDay City
- December 25, 2016 — SameDay City Priority and SameDay
2. Package Top Sellers in Advance
Ecommerce stores typically have a top seller or a couple of top sellers. Sometimes it is a standalone, solo item. Other times there is a popular combination, items that always sell together.
One way to get ahead on your holiday shipping is the pack those popular items before they’re sold. Before the rush, when you’re not quite as busy, pack, weigh, and mark top sellers so that when those orders do come in, you just need to slap a label on.
For an online retailer with just a few products or with products that almost always sell individually, this tip can save a significant amount of time when the holiday season hits its peak.
3. Ship Quickly
It is important to react quickly to orders during the holiday season. In fact, most ecommerce businesses should ship within 12 hours of when an order is placed. The sooner you can put an order on a carrier’s truck, the sooner that order will arrive at its destination. You don’t get to complain about how slow UPS is if your business took two days to pack and ship a ready-made item.
You would have been wise to start streamlining your order fulfillment process back in August. But you can still make minor improvements to your workflow before it’s too far into the holiday season.
4. Include a Marketing Message
The Christmas season is a good time to do a bit of in-box marketing. When you ship an order for the holiday, consider adding some sort of promotional offer and a small gift.
This doesn’t have to be fancy. For example, you might include a coupon code good for $10 off of a $50 or greater purchase in January. Your customer gets a nice discount and you might get additional sales during a traditionally slow period for retail.
You could also include a gift that makes sense for the product shipped. Say, for example, that your business sells rare soft drinks from around the world. So when you ship a six-pack of Salty Watermelon Pepsi or Fanta’s Black Currant bottles, you might include a branded bottle opener as a gift. Each time the recipient opens a tasty beverage, he will see your store’s logo and URL.
5. Schedule Package Pickups
Many small online stores take packages to a U.S. Post Office or to a local UPS center. During the year, there may be days or even weeks when a small ecommerce business’s shipping volume doesn’t merit the expense of a scheduled package pickup.
This can change during the holiday season, when your store’s volume rises. During the holidays, consider investing in package pickup. It can save a lot of time.