James Hyde
James Hyde is co-founder and operations director of James and James, an ecommerce fulfillment house in the U.K. He has a master's degree in manufacturing engineering and a background in process and product design, as well as previous experience with online retail.
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Shipping & Fulfillment
How to Reduce Picking and Packing Errors
July 23, 2012 • James Hyde
The picking and packing of ecommerce orders can be repetitive, mistake-prone work. But a well-designed workflow, using complementary software, can help reduce mistakes, provided that it supports the employees doing the work — not frustrate or hinder them. This article will explain how...
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Shipping & Fulfillment
The Future of Regulated Mail, and Ecommerce Shipping
April 11, 2012 • James Hyde
People don’t write letters these days. They send emails. In the U.K., this has produced big changes in the state-owned Royal Mail. These changes have huge consequences for online retailers there. In the U.S., the Postal Service is starting to follow suit. In this article, I'll explain ...
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Shipping & Fulfillment
How to Monitor and Manage Your Wholesale Suppliers
March 8, 2012 • James Hyde
In the beginning, you might be content that your inventory suppliers have simply delivered your goods on time. But as you grow and take on more lines, more staff, or outsource to a fulfillment company, you’ll quickly find that the arrival of poorly marked goods can waste time. In this ...
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Shipping & Fulfillment
How to Pack and Protect an Ecommerce Shipment
February 9, 2012 • James Hyde
There are three main aspects to packaging for ecommerce shipments. Protection. Helps prevent damage to the items during transit. Presentation. Gives perceived value to the customer. Cost. Often a limiting factor. In this article, I will address "protection" matters: How to...
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Shipping & Fulfillment
How to Expand to the U.K. Market
January 25, 2012 • James Hyde
Editor's Note: We welcome James Hyde as our newest contributor. He's a U.K.-based shipping and fulfillment expert with Six Works, a fulfillment firm. Hyde's first article, below, explains money-saving strategies for U.S.-based merchants to sell to U.K. consumers. While the U.S. online ...
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