If your business has a significant number of engaged followers, Twitter can be a good way to distribute content; connect with customers and potential customers; and drive visitors to your website. The challenge, then, is to get more followers.
The pool of potential customers is large. As of Q1 2017, Twitter had about 330 million active users, up about 10 million from Q4 of last year and growing. So there is opportunity. To tap into the potential audience, take the steps needed to generate a steady stream of new and engaged followers.
Include an Image with Every Tweet
Tweets with images get 313-percent more engagement than tweets without an image, according to a 2015 post from Twitter. So aim to use an image with every tweet.
You might choose to show a single product image. That is what men’s fashion retailer Suitsupply does with many of its tweets.
— SUITSUPPLY (@suitsupply) May 10, 2017
Or you might use four lifestyle images, like REI did in this tweet that supports a content marketing campaign the retailer is currently promoting.
— REI (@REI) May 9, 2017
Men’s grooming supplier Breadbrand posted an animated gif image to attract attention to this tweet inviting folks to apply for openings at the company.
— Beardbrand (@beardbrand) April 21, 2017
Retailer Forever 21 sometimes adds text to images or graphics to promote a sale.
It’s ON! 50% off flash sale is happening RN! ✌️💕
— Forever 21 (@Forever21) April 26, 2017
Charts or illustrations work well too. This was one of my most engaging tweets from April 2017.
— Ecommerce Boy (@EcommerceBoy) April 19, 2017
Use Relevant Hashtags
Twitter is the leader in hashtags, which are powerful ways to connect.
“Hashtags are such a prominent part of culture today that it’s rare to find anyone who doesn’t know what they are,” wrote Evan LePage in a March 2017 Hootsuite blog post. “In fact, the hashtag is so recognized that it was added to the Oxford dictionary in 2010 and the Scrabble dictionary in 2014.”
To help attract and engage new Twitter followers, add relevant, unbranded hashtags to most, if not all, of your tweets. Chewy, an online pet supply store, recently used the #CincoDeMayo hashtag for a relevant tweet.
— Chewy (@Chewy) May 5, 2017
You might also want to use your own branded hashtags. Roxy has been featuring surfer Lisa Andersen in some of its recent marketing. For example, her biography is on Roxy’s site.
“Lisa Andersen is a legend and the inspiration for the Roxy brand,” the biography begins. “Her feminine style and athleticism laid the foundation for modern women’s surfing in the 1990’s, and she’s still carrying the torch forward as our worldwide ambassador.”
The company has also created a hashtag, #ROXYxLisaAndersen, to use on any tweets related to Andersen.
— ROXY (@Roxy) May 11, 2017
Post Good Content Regularly
One of Twitter’s many advantages for business is its ability to distribute content, as in content from your content marketing campaigns. So in the same way that you don’t want to just publish once on your blog and then abandon it for six months.
Lowe’s, the home improvement brick-and-click retailer, tends to post two or three tweets each day. That is plenty to keep someone engaged and not so many folks will mute your business or, worse still, unfollow your business.
— Lowe’s (@Lowes) May 6, 2017
It can be a good idea to use a Twitter client that will allow you to schedule tweets, spreading out your regular stream of good tweets over time.
Repeat Your Tweets
Tweets do not need to be one and done. Rather, repeat the same tweet several times over a reasonable period of time. This is a tactic I use regularly in my own Twitter account. For example, I posted this tweet about critical content marketing tasks on April 13, which the day it first appeared in Practical Ecommerce.
— Ecommerce Boy (@EcommerceBoy) April 13, 2017
The tweet earned 582 impressions and 18 engagements. I repeated the same tweet two days later, earning an additional 403 impressions and 6 more engagements. For the most part, I try to separate repeated tweets by more than the two days in this example. For your account, try experimenting with different intervals between postings.
Retweet and Like Often
If you look under the “Notifications” section of Twitter’s navigation, you’ll find a list of everyone who has recently mentioned your Twitter handle, including those who have either liked or retweeted your posts.
Similarly, when you retweet or like someone else’s post, that person knows about it, and she might decide to follow you. In this example, electronics retailer Newegg retweets a customer.
— Ryan Choi (@rchktk) May 5, 2017
Mention Others in Your Tweets
Twitter is a good place for conversations and sharing with others, so mention users in your tweets. Shoe manufacturer Keen did this in a recent tweet, mentioning the Twitter handle of the runner featured in the post.
— KEEN (@KEEN) May 10, 2017
You might also try to mention influential accounts related to your industry segment. You can even use a mention to ask someone a question.
Be careful placing a Twitter handle at the beginning of a tweet. If the @someone is the first thing Twitter sees, it will treat the tweet as a conversation and only folks who follow your Twitter account and the account you mentioned will see the tweet in their Twitter stream. It is a common practice to put a dot or period in from of the handle, so .@someone, if you want the entirety of your followers to be able to see the post.
Use Content Marketing
Content marketing and Twitter can create a virtuous cycle, each reinforcing the other.
Remember content marketing is the act of creating content, publishing that content, and then distributing it. Twitter, as mentioned earlier, is a good vehicle for distribution. Effectively, it is a good place to promote your blog posts or videos.
Your blog posts and videos are also a good place to promote your Twitter account. This can be as simple as adding a Twitter link on your blog pages. That is what video-game apparel site Jinx does.