New Ecommerce Tools: March 27, 2025

We publish a rundown each week of new products from companies offering services to ecommerce merchants. This installment includes updates on automated ads, payments, AI-powered agents, personalization, cross-border shipping, and more.

Got an ecommerce product release? Email releases@practicalecommerce.com.

New Tools for Merchants

TikTok updates shopping ads and tools for merchants. TikTok has announced updates on ecommerce tools for merchants. Smart+, TikTok’s AI-powered automated ad service, is expanding its Catalog ads to include website and app promotions within a single campaign. TikTok is also expanding its GMV Max automated ad campaigns, enabling merchants to include affiliate content and live formats for GMV Max. Lastly, TikTok is extending its search ads and offering new tools for generating videos and avatars.

TikTok for Business

Splitit integrates one-click installment payments with Shopify checkout. Splitit, a provider of credit card-linked payments, has launched Card Installments, a Shopify app. Splitit’s app is embedded into the Shopify checkout, letting shoppers choose between paying in full or installments directly within the credit card section, without any redirects or applications. A white-label solution, the app allows merchants to maintain control over their brand and caters to shoppers in over 100 countries with localized payment options.

Walmart develops an AI-powered assistant for its merchants. Walmart has developed a genAI assistant, Wally, to help its merchants streamline and automate tasks. With Wally, merchants can generate insights from complex datasets, diagnose why certain products are underperforming or overperforming, automate complex formulas and predictions, answer operational support questions, raise tickets for unresolved issues, and more. According to Walmart, Wally requires no technical training. Merchants ask questions and receive actionable insights in seconds based on Walmart’s proprietary data.

Kibo launches Agentic Commerce. Kibo Commerce, a provider of composable commerce solutions, has launched Agentic Commerce, an AI-powered platform to transform how businesses engage with customers and optimize commerce. Kibo Agentic Commerce will initially consist of nine agents to support commerce operations: Shopper, CSR, Promotional, Merchandiser, Order Routing, Reverse Logistics, Forecasting, Analytics, and Developer. The first two agents — Shopper and CSR — will provide smart customer assistance.

Kibo Agentic Commerce

Logistics platform Ordoro partners with Mirakl on marketplaces. Ordoro, an ecommerce logistics and inventory management platform, has integrated with Mirakl, a SaaS solution for marketplace and dropship platforms. Merchants selling on Mirakl marketplaces can sync orders, manage inventory, and automate fulfillment — all through Ordoro. Merchants can simplify operations, reduce manual work, and focus on growing their business, according to Ordoro.

Monetate launches Orchid AI for commerce. Monetate, an ecommerce personalization platform, has launched Orchid, an AI-powered engine that unifies search, navigation, personalization, testing, and more. According to Monetate, Orchid AI (i) delivers higher search revenue by personalizing results using real-time intent, (ii) creates custom category page experiences for different segments, (iii) generates product suggestions, and more.

Yottaa acquires SpeedSense for ecommerce optimization. Yottaa, a provider of optimization tools for ecommerce sites, has announced the acquisition of SpeedSense, a pioneer in web performance consulting and creator of Sensai technology. The acquisition enhances Yottaa’s Web Performance Cloud and Web Performance Services offerings. By integrating Sensai with Yottaa’s Web Performance Cloud, ecommerce brands can measure revenue impact across the entire customer experience, capturing performance data from real users, Google Core Web Vitals, and third-party applications.

Yotta

Noibu launches ecommerce site health solution for Salesforce Commerce Cloud. Noibu, an ecommerce performance and error monitoring service, has integrated its AI-powered platform with Salesforce Commerce Cloud. According to Noibu, merchants can detect, investigate, and resolve critical site issues faster with the integration of Salesforce Commerce Cloud. Noibu monitors key performance indicators, including loading speed, interactivity, and visual stability, and provides recommendations to improve speed and user experience. Salesforce Commerce Cloud logs are ported into Noibu, allowing advanced analytics, anomaly detection, and more.

Amazon introduces the next generation of Connect. Amazon has announced an update of Connect, delivering first-party AI across all channels and featuring support for future AI capabilities with pricing tied to channel usage rather than AI consumption. According to Amazon, this next generation of Connect makes it simple for organizations of any size to leverage AI across all touchpoints, enabling them to better focus on improving customer experience without cost-driven compromises.

Big Sur AI unveils an ecommerce AI suite. Big Sur, a provider of AI-powered ecommerce tools, has launched an expanded AI ecommerce product suite with specialized AI agents. The new agents include Sales, Content Marketer, Adaptive Quiz, and Data Scientist. Per Big Sur, users can generate conversational product guidance, landing pages, guided product discovery, and answers to business and product metrics questions.

ShipperHQ launches Duties & Taxes feature powered by DHL. ShipperHQ, an ecommerce shipping experience service, has launched its carrier-agnostic duties and taxes calculator integration, powered by DHL eCommerce. According to ShipperHQ, the integration allows online merchants to calculate and collect duties and taxes upfront at checkout across more than 200 countries. ShipperHQ’s integration with DHL eCommerce’s calculator will soon be available for merchants using leading ecommerce platforms, including Shopify, BigCommerce, Adobe Commerce (Magento), and Salesforce Commerce Cloud, or via its SDK.

ShipperHQ Duties & Taxes