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Merchant Voice

Delivery driver with an Amazon box
Amazon & Marketplaces > Merchant Voice

My response to negative Amazon reviews

In last month’s post, I described instances of giving preference to an Amazon customer rather than one from my own site. I hated that. It is one of the reasons I scaled down my Amazon listings. For me, customer service is paramount. It is one thing an independent retailer can do better than the large box shifters.

After 20 years of ecommerce, change is the only certainty
Management & Finance > Merchant Voice

After 20 years of ecommerce, change is the only certainty

9 exercise tips for desk-bound workers
Management & Finance > Merchant Voice

9 exercise tips for desk-bound workers

The 3 rules of ecommerce design
Management & Finance > Merchant Voice

The 3 rules of ecommerce design

Amid Covid-19, it’s time to build
Management & Finance > Merchant Voice

Amid Covid-19, it’s time to build

Lessons from 20 years of ecommerce
Management & Finance > Merchant Voice

Lessons from 20 years of ecommerce

How I maintain mental, physical health
Management & Finance > Merchant Voice

How I maintain mental and physical health (to grow my business)

Launching an ecommerce business- the first steps
Management & Finance > Merchant Voice

Launching an ecommerce business: the first steps

New U.K. ecommerce businesses need guidance
Management & Finance > Merchant Voice

New U.K. ecommerce businesses need guidance

‘Organizational debt’ is hurting my company
Management & Finance > Merchant Voice

‘Organizational debt’ is hurting my company

Planning my business for a new world
Management & Finance > Merchant Voice

Planning my business for a new world

How Covid-19 affects U.K. businesses
Management & Finance > Merchant Voice

How Covid-19 affects U.K. businesses

What I look for in an employee
Management & Finance > Merchant Voice

What I look for in an employee

You're hired sticker
Management & Finance > Merchant Voice

Need good employees? Be a good employer

Management & Finance > Merchant Voice

For 2020, use pre-orders to avoid dead stock

Management & Finance > Merchant Voice

Plan for fraud (but try to prevent it)

E.U. anti-fraud legislation emphasizes mobile
Management & Finance > Merchant Voice

E.U. anti-fraud legislation emphasizes mobile

My experience with SEO
SEO > Merchant Voice

My experience with SEO

Sales training starts with The Dummy Curve
Management & Finance > Merchant Voice

Sales training starts with The Dummy Curve

The power of an ecommerce blog
Management & Finance > Merchant Voice

The power of an ecommerce blog

What's the best ecommerce platform for your business?
Management & Finance > Merchant Voice

What’s the best ecommerce platform for your business?

The evolution of my customer service team
Management & Finance > Merchant Voice

The evolution of my customer service team

Quality, low-volume goods are a growth market
Management & Finance > Merchant Voice

Quality, low-volume goods are a growth market

Is it time to reassess importing products from China?
Management & Finance > Merchant Voice

Is it time to reassess importing products from China?

Migrating ecommerce platforms is more than moving data
Management & Finance > Merchant Voice

Migrating ecommerce platforms is more than moving data

Even online retailers need a break
Management & Finance > Merchant Voice

Even online retailers need a break

My first big inventory mistake
Management & Finance > Merchant Voice

My first big inventory mistake

After Magento 1, build something special
Design & Development > Merchant Voice

After Magento 1, build something special

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