Online shoppers judge an Internet retailer’s trustworthiness and a product’s value based, at least in part, on how good a site or product detail page looks. Given its importance, one might think that design control would be an essential part of every available ecommerce platform. But many ecommerce solutions swap control over how a page looks for the ease of creating a store, potentially undermining that store’s ultimate success.
“Users make lasting judgments about a website’s appeal within a split second of seeing it for the first time. This first impression is influential enough to later affect their opinion of a site’s usability and trustworthiness,” wrote a group of researchers from Harvard University, the University of Colorado at Boulder, and the University of Maryland College Park in a recent PDF paper.
“It might not be surprising that website aesthetics are a decisive factor for engaging users online,” the researchers wrote. “What is surprising, however, is the speed at which we decide whether we like a site or not…if we perceive a website as unappealing, we are less likely to trust it, and more likely to leave it in favor of others…This has enormous economic implications for online consumer-vendor relationships.”
When you choose an ecommerce platform to manage your online catalog and process orders, pay attention to the level of design control that platform gives your business. Often design flexibility, in the sense of your control over how a page is laid out, its color scheme, and its “look,” is juxtaposed against ease of use.
Ease of Use in Ecommerce Platforms
One of the greatest things about an online retail business is that it requires very little capital or even expertise to start. Just about anyone with a few hundred dollars, as an example, can set up a dropship-based business in a day or two and soon be selling products to customers across the nation.
To help facilitate this sort of rapid business set up, there are several ecommerce platform providers — an ecommerce platform is the software that manages your product catalog and the checkout process — that offer a nearly turn-key solution.
These turnkey solutions are developed using “professional templates and widgets.” While there is certainly a benefit to being able to launch an online store rapidly, it is important to understand that ease of use almost always comes at the price of design control, site aesthetics, and branding.
To make a site easy to launch, platform providers must make some choices for you. Deciding, as possible examples, how a page is laid out, what sections can or cannot be customized, or even the size and format of product images or logos. Every decision that an ecommerce platform provider makes for you limits your ability to ultimately control how your site looks and acts.
It could be that for your particular business, it really is better to surrender control to gain ease of use, but this should be a conscience business choice, not something your newly minted online store is forced into because of the software you select.
What follows are some of the things you might consider, if you need to choose between ease of use or the freedom to design a beautiful site.
Changes in Design Trends
If you do choose an ecommerce platform that allows you to determine how your site is laid out and styled, if may be much easier to follow design trends and keep your site current.
Website designs, like the wallpaper your family had in the 1970s, do go out of style. Most every leading online retailer has gone through a number of site designs.
Ecommerce platforms that rely on templates tend to trail far behind the leaders of Internet retailing, since updating a site is not simply a matter of changing the CSS, but rather it requires the platform provider to go back and make new choices, if you will, for you.
An additional side effect of using templates is that you may end up with a layout or page design that is identical or nearly identical to someone else’s online store.
Responsive and Adaptive Design
Mobile commerce, which is a very important trend in online retailing, has encouraged many merchants to design sites that respond and adapt to a tablet like an iPad or a smartphone like the Samsung S4.
This is another area with trading ease of use for design control could impact your business. Although, some template-based, ease-of-use focused ecommerce platforms have now begun to offer responsive templates, storeowners who made to choice to give up control, in order to deploy quickly may be a year or more behind the responsive design curve.
How much business a store does or doesn’t due through the mobile channel will define how important this trend is.
Implications for Selecting an Ecommerce Platform
The key takeaway for online storeowners is the knowledge that choosing an ecommerce platform because it can be up and running in a few hours may mean that you’re surrendering design control. Be sure to consider how your site will look when you weigh the balance between the ease of launching and long-term control of your brand and store.