Make Customer Service a Priority
When it comes to customer service, an online business is really no different than a brick-and-mortar store. When customers call on the phone, engage in a live chat or send email to your business, take care to treat them as if they were face to face with you. Be sure all your employees have substantial product knowledge, and a solid understanding of customer's needs and shipping issues. Respond to inquiries and questions in a timely manner, and stand by by your product guarantees. Keep in mind that good customer service can build consumer confidence like no other tool in your online business arsenal.
This The eCommerce Minute episode has the following keyword tags: ecommerce, e-commerce, customer service.
