Offering support throughout your shoppers’ purchase experience is a good way to ensure their return. If you have a WordPress site, there are a variety of customer-support plugins to help.
Here is a list of plugins for customer support on WordPress. There are plugins to provide support documentation and FAQs, a help desk ticketing system, and real-time live chat. All of these plugins are free. Several offer premium plans for add-on services.
Plugins for Customer Support
Knowledge Base for Documents and FAQs. Help shoppers find documents and FAQs with a well-organized knowledge base using predefined layouts, styles, and colors. Include up to three levels of categories and sub-categories. Order articles and categories alphabetically, chronologically, or in any order. Add tags, breadcrumbs, back button, and comments to your articles. Price: Free.
Quick and Easy FAQs. This is a quick and easy plugin to add FAQs to your site. Display FAQs in simple list style, separated by groups, in filterable toggle style, and more. Change toggle style text, backgrounds, and border colors. Use the custom CSS box in the settings page to override default styles. Price: Free.
Ultimate FAQ lets you create and organize frequently asked questions through your WordPress admin panel. Select from multiple layouts and styles. Features include statistics that show how many times FAQs have been viewed, styling options, tags, categories, and display and ordering options. Also includes a helper to create shortcodes with FAQ attributes. Price: Basic is free. Premium is $34.47.
weDocs is a tool to create product or company support documentation for your customers. Host docs, organize with tags, and even fetch docs from external sites. Price: Free.
WP Support Plus Responsive Ticket System. Use this plugin to add a complete help desk ticket system. Features guest tickets so users do not need to create an account. Create unlimited agents, and receive unlimited tickets. Premium add-ons include email notifications, conditional agent assignment, and more. Price: Basic is free, with up to four premium add-ons. Premium starts at $19.99 per year.
WSDesk is a support ticketing system to manage customer queries. Features unlimited agents, unlimited tickets, customizable email reply, and complete ticket history. Create a custom ticket-submission form. Generate tickets, responses, and updates directly through email. Get performance reports of agents to analyze customer experience. Price: Basic is free. Premium starts at $89.
WP Live Chat Support is a live chat plugin. The free version features unlimited simultaneous live chats, six predefined themes, customizable experience, and more. Create a custom offline message form when you’re not online. Add surveys or polls to your chat box, before or after a chat session. Price: Basic is free. Premium is $39.95.
Awesome Support is a help desk and support-ticketing plugin with an extensive list of free and premium features. Users submit tickets from the front-end, and your agents respond from the back-end. Quickly see all tickets still waiting for a reply. Multiple agents can work on the same ticket and tickets can be transferred between agents. Sort, filter, and track tickets. Price: Basic is free. Premium starts at $149 a year.
Facebook Messenger for WordPress allows visitors to live chat with your business using Facebook Messenger. Price: Free.
Tawk.To Live Chat is a free, live chat tool. Add an unlimited number of agents to your account, and group agents by departments. Customize widget design, and put it on any page. Tawk.To offers free iOS, Android, Windows, and Mac OS X apps to stay connected. Price: Free.
Zendesk Chat. The Zendesk Chat app will let you answer visitor questions in real-time. Manage multiple conversations through the online dashboard. Use triggers to automatically reach every visitor. Monitor visitor flow, usage patterns, and jump in whenever a customer might need help. Price: Basic is free. Premium plans start at $14 per month.