Management & Finance

Generation Z Is the Most Coveted Retail Demographic

Generation Z is replacing Millennials as the most coveted retail demographic cohort. With $44 billion in spending power according to Forbes magazine, Generation Z is being courted by brands and retailers.

The Millennial generation consists of those born between 1981 and 1996; the oldest among them are close to 40.

Generation Z is defined as those born between 1997 and 2012, ranging in age from 7 to 22, according to the Pew Research. Center. This cohort contains about 74 million people, roughly the same as Millennials. Not surprisingly given their ages, 62 percent of Gen Z members live with their parents, and 55 percent are students, according to research firm GlobalWebIndex.

…the oldest among them are close to 40.

Gen Z vs. Millennials

Generation Z members are more optimistic than Millennials, who endured a major downturn in the economy when many were entering the workforce. Most of Generation Z is not yet saddled with student loan debt from college, something that is part of the lives of many Millennials well into their thirties. This younger generation is more confident of their ability to make a living doing something they like.

However, they are also cautious about spending money. A desire for financial security has prompted them to avoid incurring debt whenever possible — 40 percent of those aged 18 to 22 have no debt, according to pollster Morning Consult. They have fewer credit cards and prefer using debit cards. They don’t feel the need to own big-ticket items such as houses and cars (there’s Uber, after all).

Unlike Millennials, members of Generation Z are not only digital natives, but they are also social media natives and mobile-first. Some of them may have only a sporadic or non-existent relationship with a landline or a notebook or desktop computer. A smartphone is the device of choice, and spending seven hours a day online is common.

Gen Z is more likely to find out about new products on social media, usually Instagram or YouTube, according to a survey by Businessweek/Morning Consult. Seventy-five percent of Generation Z can be categorized as “celebrity networkers” according to GlobalWebIndex. They are 1.4 times more likely than the typical internet user to follow celebrities or celebrity news.

Characteristics

Members of Generation Z:

  • View consumption as an expression of individual identity.
  • Rely on internet influencers for clothing and accessory choices.
  • Are more likely to use social networks for product or brand research than any other demographic group.
  • Like thrift-shopping and wearing second-hand clothing. A third of Generation Z shoppers are expected to buy secondhand goods this year.
  • Value the opinions of their friends in making purchase decisions; four in 10 say they can be influenced by the opinion of others.
  • Are not brand loyal and not enthusiastic about loyalty programs.
  • Love gaming (especially males) but not gambling.
  • Want to be entrepreneurs, not just part of the gig economy.

Teen Preferences

Management firm Piper Jaffray issued its semi-annual “Taking Stock With Teens” survey in April. This year the research centered on Generation Z. Survey findings include:

  • Amazon is by far the most popular shopping site at 50 percent. Nike is second at 5 percent.
  • Athletic brands dominate teen spending preferences.
  • Nike is by far the most popular clothing and footwear brand.
  • Ninety percent of female teens prefer shopping for beauty items in a physical store.
  • Eighty percent of teens say they get beauty tips from influencers.
  • Eighty-three percent of teens own an iPhone.
Seventy-three percent of teen shoppers use Instagram. It's followed by Snapchat (49 percent), email (37 percent), text messaging (34 percent), website ads (29 percent), Twitter (20 percent), TV/radio (19 percent), and Facebook (12 percent).

Seventy-three percent of teen shoppers use Instagram. It’s followed by Snapchat (49 percent), email (37 percent), text messaging (34 percent), website ads (29 percent), Twitter (20 percent), TV/radio (19 percent), and Facebook (12 percent). Chart by eMarketer. Source: Piper Jaffray, “Taking Stock with Teens: Spring 2019.”

Brand Discovery

Generation Z is most likely to hear about new products from online advertising and search engines. They are not big users of consumer review sites. Gen Z members spend an average of 2 hours and 52 minutes a day on social networks and messaging services, according to GlobalWebIndex, often researching products and sharing information with friends.

Nevertheless, Gen Z members are willing to shop in physical stores, especially those that offer a personalized experience. Many of these stores are ecommerce brands that have brought their online experience to the physical world, such as Warby Parker (eyeglasses) and Everlane (apparel). Female members of Generation Z are rediscovering malls.

How to Reach

It’s important for merchants to optimize the mobile experience because Gen Z individuals use smartphones to shop online. Even when shopping in a physical store, they will use their smartphone.

Generation Z believes in corporate social responsibility and that companies have a duty to behave ethically in how they treat employees and what they put in their products. Giving to causes that resonate with Generation Z, such as the environment, also gets their attention. Retailers should highlight social responsibility when marketing to this demographic.

Marcia Kaplan

Marcia Kaplan

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