Practical Ecommerce

The PeC Review: is A Helpful Tool for Many Merchants gets four out of five stars provides online retailers with a simple-to-use, software-based service that calculates official U. S. Postal Service postage from any PC, formatting printing labels and any required shipping documents.

The software, which was developed in conjunction with the Postal Service, is fast downloading, effortless to install, and intuitive to use. In fact, more than 300,000 companies and individuals already use the service. Unfortunately, does not easily integrate with many shopping carts, so using it might be something of a challenge for large volume shippers. But’s software does a superb job of achieving its stated goal—printing proper postage from a PC. And it offers developers tools that make it possible to overcoming at least some of its shortcomings. As a postage processing tool, get four out of five stars in this PeC Review.

Unfortunately, for the 8 percent of computer users on Mac, there is no option for you. The Small Retailer Use Case

For a relatively small online merchants, shipping say 20 or 30 orders a day and generating perhaps $100,000 in annual sales, is a fine solution. Using it as part of your workflow would go something like this:

  1. An order comes into your shopping cart platform and is stored in queue.
  2. The order is reviewed and a packing slip is printed.
  3. The order is carefully packaged in a free U.S. Priority Mail box and weighed.
  4. The customer’s address is pasted into for the shopping cart’s backend, and a few clicks provide an official postage rate and format the necessary labels and documents.
  5. The postage prints and is attached to the package.

Using this procedure in a brief (and unscientific experiment), two workers were able to process 23 orders—including packaging—in approximately one hour and 20 minutes. The portion of the order processing to about 32 minutes, or about a minute and a half per package.

Screen capture from

Integrating with Address Books

The software allows users to import address lists from several leading contact tracking tools like ACT!, Intuit QuickBooks, Microsoft Outlook 97-2007, Schedule Plus 7.x, Lotus Organizer 97, and Windows Contacts for Vista. And it will accept both comma separated value (.csv) files and tabbed separated value (.txt) files. So it is possible to import addresses from a shopping cart platform if a merchant is willing to take the extra steps involved in exporting, normalizing, and then importing those addresses.

Reporting Tools

The service tracks all of an online retailer’s Postal Service expenses, tracking numbers, customer addresses, and other shipping related information and makes it easy to retrieve the data. For example, when tax time rolls around, an Internet merchant can review every penny spent for U.S. postage. And will output data for integration into an account software suite.

FedEx Too

Premium customers also get access to FedEx shipping services, making it easy for shippers to select from dozens of domestic and International shipping options. Also, with DHL exiting the U.S. market and the Postal Service assuming many of those customers, don’t be surprised if more shipping options become available.

Discounted Services users get discounts and free services on many orders. For example, many users will save 3 percent on Express Mail, 11 percent on Priority Mail, and premier program customers save up to 21 percent on selected FedEx shipments.

Price charges as little as $17.99 per month for its service, but most retailers will want to invest in a premier program account which is as little as $24.99 per month, and includes access to the FedEx services.

Hiding Postage

The tool allows users to “hide” postage rates on the printed label. This is particularly useful if a store adds a handling fee to its shipping to cover the cost of packing materials or labor. Just select hide and the customer will not see the actual rate. Conversely, if a store offers free shipping and wants to make sure customers understand how much they saved, don’t select “hide” and the postage rate will print in large letters at the top of the label.

If Integrated with Carts It would be Perfect does what it does very well. Its main weaknesses lie in what it doesn’t do, but I wish it would.
If easily integrated with shopping carts it would be a perfect solution for many Internet merchants. As mentioned above, is not fully integrated into many shopping carts. This is actually surprising to me since offers tools for developers and makes affiliate payments to programmers that include a feature in their software. Note to cart developers, it would be great if new orders just flowed into fully integrated software—including estimated weights.

Customer Service

Although I did not experience any issues and; therefore, any customer service challenges while I was testing for this article, I did find complaints about’s customer service in several online forums.
Most of the complaints fell into one of three categories: (a) price issues, (b) integration issues, and (c) tracking problems. But, personally, none of these complaints would deter me from using the tool.


I am giving four out of a possible five stars for providing a simple and effective postage processing tool.

Quick Video Review

Armando Roggio

Armando Roggio

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Comments ( 5 )

  1. prakster88 December 22, 2008 Reply

    Your review will be incomplete if you don’t mention Endicia’s Dazzle software. Much better integration than and equally reliable.

    Check out their integrated partners list:

  2. Armando Roggio December 22, 2008 Reply

    Your comment is very timely. Before we published this article today, we had a little in house discussion about mentioning Endicia. Kerry, our publisher, made your very point. But I decided not to mention it, so by your standard my review is incomplete. Sorry.

    But I have heard very good things about Endicia, and I hope to review it in the next few weeks. Please be sure to look for that review too.

  3. Consumer December 27, 2008 Reply

    This review looks like it was written by and for If you had ever dealt with their customer service, tried to receive a refund, or tried to close a "free trial" account before it’s expiration you would think much differently of this company. A quick look at the online reviews of this "service" bears little resemblance to the glowing story I found here. Most of the services offered by are available directly from the source at lower rates with far better customer service when things do go wrong.

  4. terra_cotta March 18, 2009 Reply

    I own a small, at-home craft business, and has helped me save quite a bit of money. Standing in line at the post office cut into my marketing, and the Pitney Bowes meter ate ink (which was expensive to replace). I’ve saved money on shipping supplies and shipping itself. No complaints here.

  5. socalsurv November 18, 2009 Reply

    I had trouble cancelling the service and was charged after cancelling and was refused any adjustment on my bill.