Amazon’s metrics help keep sellers aligned with the company’s overall mission of outstanding service for all customers. But the process of managing and optimizing customer feedback, product reviews, and overall seller ratings can be time-consuming.
Fortunately, third-party software platforms can help. In this post, I’ll list 11 vendors that help Amazon sellers manage customer feedback.
Feedback Genius allows Amazon sellers to automatically send emails to customers to ask for feedback and product and seller reviews, once their package has arrived. Price: Free to $250 per month. 30-day free trial.
AMZShark is a robust Amazon seller tool to track sales, find new product niches, explore keywords, and much more. AMZShark gives sellers the ability to receive automatic emails when negative or neutral feedback or review is posted on their Amazon account. This allows sellers to react quickly to the customer, to resolve the issue. Price: First month is $10; $299 per month afterward.
Sellics claims to be “the all-in-one tool for Amazon sellers.” For managing feedback, sellers can use Sellics to (a) receive immediate updates when reviews are posted, (b) prioritize reviews in their account by most damaging, and (c) respond to reviews directly from their Sellics account. Price: $77 to $499 per month; 14-day free trial.
FeedbackFive is focused on helping sellers manage their feedback and reviews across all international Amazon marketplaces. Using FeedbackFive, sellers can (a) automate emails to customers asking for feedback, (b) receive alerts on all feedback and reviews, (c) remove bad feedback, and (d) turn positive feedback into more sales. Price: Free to $59.99 per month.
BQool Feedback Central
Available to sellers on all international Amazon marketplaces, BQool provides tools to (a) send automated emails, (b) receive automated updates for specific situations, (c) review your overall feedback and review health, and (d) solicit customers for more sales. Price: $10 to $100 per month. Free 30-day trial.
ZonGuru is another all-in-one Amazon tool. The feedback portion focuses on giving sellers the ability to automate emails to customers. When delivery tracking is ready, ZonGuru sends a personalized email. When the package arrives, it sends another, asking for feedback. Finally, sellers can use ZonGuru to automate personalized emails to their customers to create more sales. Price: $35 to $119 per month; 7-day free trial.
AMZAlert is an Amazon seller tool for receiving updates on almost anything you can think of. From negative review monitoring to reviews being deleted to product rating changes, AMZAlert provides Amazon sellers with the data to make smart decisions. Price: $35 to $200 per month. Free 10-day trial.
My Seller Pal
My Seller Pal offers a unique feature that sends a text message to sellers as new product reviews and customer feedback arrives. Price: Free to $165 per month; 7-day free trial.
AMZFinder has two helpful tools. One allows sellers to monitor reviews. The second gives sellers the ability to request feedback. AMZFinder automatically matches product reviews with orders so that the seller can easily reach out to customers, to address bad reviews. Price: Free to $99 per month.
Included in AMZSuite is Feedback Sentry, which compiles all customer feedback into one interface. Sellers can then create automatic requests for negative and neutral reviews to be removed. Price: $79 per month.
Overgrowth’s intuitive email follow-up system allows sellers to reach out to customers for product reviews and feedback. Sellers can receive instant updates via email or text when reviews and feedback occur. Price: $79 to $499 per month; 14-day free trial.