Accessibility Archives

Accessibility Review: Target.com

March 11, 2010 • Joseph C. Dolson

Target.com is well known in the world of web accessibility. It was sued in 2006 by the National Federation of the Blind, Bruce F. Sexton, Jr., and the National Federation of the Blind of California because its website was not accessible to visually impaired shoppers. The lawsuit was ult...

Social Media

Accessibility and Social Media

January 21, 2010 • Joseph C. Dolson

Social media can be a terrific way to share information with your customers, provide them with crucial support, and otherwise communicate with them. But almost all social media sites have accessibility problems. Though they are fairly accessible as a group, they do have a variety of i...

User Experience

Accessibility: How Many Disabled Web Users Are There?

December 2, 2009 • Joseph C. Dolson

Ecommerce merchants spend a lot of time thinking about statistics. They try to gauge who is visiting their website, what products consumers are most interested in, and how consumers are finding those products. Without knowing about their audience, merchants have a difficult time marketi...

User Experience

Accessibility Review: PetsContained.com

October 1, 2009 • Joseph C. Dolson

Disabled consumers often face great challenges when browsing and making purchases online. Perhaps as many as ten percent of online shoppers have a disability, such as low-or-no vision or an inability to use a keyboard, that can make it difficult to understand content and navigate websit...

User Experience

Accessibility Review: LorisWigsite.com

September 6, 2009 • Joseph C. Dolson

Disabled Internet users often face great challenges when browsing and making purchases online. Perhaps as many as ten percent of online shoppers have a disability, such as low-or-no vision or an inability to use a keyboard, that can make it difficult to understand content and navigate w...

User Experience

Accessibility and the Checkout Process

August 11, 2009 • Joseph C. Dolson

A crucial element of any ecommerce website is the ability for all customers to complete a purchase on the site, including those with disabilities. If a potential customer cannot navigate your online store's shopping cart or checkout process, it makes little difference what kind of acces...

User Experience

Web Accessibility and the Law

June 30, 2009 • Joseph C. Dolson

The state of legal requirements and protections concerning the accessibility of websites is far from uniform. Many countries have some form of web accessibility laws in place, but the extent of those laws is radically variable. Furthermore, as many websites serve multiple countries, the...

User Experience

New Accessibility Guidelines Part IV: Robustness

May 22, 2009 • Joseph C. Dolson

This is the fourth article in my series on the new WCAG 2.0. The previous installments are "A Welcomed Update," "Part II: Operability," and "Part III: Understandability." In this article, I'll addresses “robustness."

User Experience

New Accessibility Guidelines Part III: Understandability

April 22, 2009 • Joseph C. Dolson

This is the third article in my series on the new WCAG 2.0. The previous installments are "A Welcomed Update" and "Part II: Operability." In this article, I'll addresses “understandability."

User Experience

New Accessibility Guidelines Part II: Operability

March 24, 2009 • Joseph C. Dolson

This is the second article in my series on WCAG 2.0. The first installment, "New Accessibility Guidelines A Welcomed Update," we published last month. The concept behind website operability is simple: Can everybody use the tools and mechanisms required to operate your website?

User Experience

New Accessibility Guidelines A Welcomed Update

February 25, 2009 • Joseph C. Dolson

The World Wide Web Consortium recently approved new accessibility guidelines. Passed in December 2008, the new "Web Content Accessibility Guidelines 2.0" is the official recommendation for web accessibility for the disabled. This new WCAG 2.0 document, a welcomed update, replaces...

User Experience

Accessibility: Making Video and Audio Usable For The Deaf

November 6, 2008 • Joseph C. Dolson

Using video and audio in a website increases the probability of an accessibility problem. Where text can be readily translated into a wide variety of alternative mediums for the disabled, the complex nature of video and audio make this kind of machine-generated comprehension nearly impo...

Business

Video Tutorial: Assessing Accessibility

August 26, 2008 • Brian Getting

There are a number of compelling reasons to make sure that your website is accessible to people with disabilities. In some cases meeting accessibility compliance standards is a legal obligation. However, in most cases (such as ecommerce merchants) it is just a good idea. Not only will...

User Experience

Customer Service For The Hearing Impaired

July 15, 2008 • Joseph C. Dolson

In an era of Internet commerce, it’s an unsurprising phenomenon that we expect the vast majority of our interactions with customers to happen in an online environment. The expectation is that people will send an email, contact us through support forms or simply place an order. But it’s ...

Conversion

Accessibility: Use Audio To Describe Your Products

June 4, 2008 • Joseph Monks

On Memorial Day my wife and I went to see the new Indiana Jones film. You might find that odd, a blind person going to the movies. But it’s possible, thanks to audio-description technology, which allows the blind to follow what happens on-screen. It got me thinking: How could such a se...

Conversion

Bells And Whistles, Or Accessibility Stop Signs?

April 2, 2008 • Joseph Monks

With the advent of high-speed Internet, a treasure trove of possibilities presented themselves to the web developer. Java, embedded video, Flash and other coding options afforded online retailers the opportunity to provide entertainment, in addition to merchandise. Visual animation is ...

Design & Development

Testing Site Accessibility

January 18, 2008 • Joseph Monks

Here's how to perform a standard test to see if your website and store are accessible to the vision impaired. Let It Be Seen By All First, for PC users, open the Narrator program. For Mac users, use the APPLE+F5 keystroke to turn on VoiceOver. Do this before you open your browser. O...

Business

Quick Query: Filmmaker Joseph Monks and Web Accessibility

October 17, 2007 • PEC Staff

Joseph Monks is a Miami, Fla.-based filmmaker and freelance writer. His new horror film, "The Bunker," is soon to be released and details of it and his other films projects can be found at Sightunseenpictures.com. Monks is also blind, and we asked him about blindness, the Internet, ecommerce...

Design & Development

Tech Support July 2007: Accessibility

July 16, 2007 • Brian Getting

I keep hearing about accessibility. What is it and why is it important? Accessibility, in the context of a website, is the measure of how easily people with disabilities can perceive, navigate, access and interact with electronic content and information. People with disabilities face...

Conversion

Accessibility – The Wheelchair Ramp to Your Website

November 13, 2006 • PEC Staff

The original creator of the World Wide Web, Tim Berners-Lee, dreamed of an information space that was open to everyone on the planet. But like many dreams, imagination took over and the vision became layered with roadblocks that effectively brought down the shutters for many users. Acc...