Final Installment: Creativegood.com's Ed Dawidowicz
In our final installment with usability expert Ed Dawidowicz, senior consulting director for Creativegood.com, Ed identifies two common problem areas in the checkout process that each online ecommerce owner should address. He also discusses customer service tools like telephone access, live chat and call centers, and Ed notes the important items an ebusiness owner should consider before deploying any of those tools.
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