The term "artificial intelligence" refers to software that learns from experience. It mimics the human mind in that it changes responses based on data. Self-driving cars and voice-enabled devices rely on artificial... Read More »
In the competitive world of online commerce, not every merchant is honest. Some post fake positive reviews for their products to entice shoppers. Others post fake negative reviews of competitors'... Read More »
A few days back the first Amazon Go convenience store opened, in Seattle. Shoppers can simply pick up the items they want to purchase and walk out. There is no... Read More »
In "20 Leading Global B2B Exchanges," my previous post, I shared B2B marketplace options for buying and selling products. In this post, I'll offer pointers on using those exchanges. Selling... Read More »
Business-to-business marketplaces have existed for years. Some are private, for a specific supply chain. Other exchanges are public, for any business to participate. In this post, I’ll list 20 leading,... Read More »
The sweet spot for inventory management is to spend the minimum amount to have adequate stock for customer orders. There is no shortage of software to help with this. But... Read More »
In “10 Ways Blockchains Can Benefit Merchants,” my previous article, I addressed potential uses for blockchain technology. In this post, I’ll describe 10 service providers that already use that technology.
Blockverify... Read More »
The Internet is buzzing with how blockchains can solve problems and disrupt multiple industries. But what exactly is a blockchain and how can it benefit merchants?
A blockchain is a “distributed... Read More »
Much has changed since 2015 when we last updated our list leading social media sites. Many more social networks have been launched. Some have been discontinued. This post will list... Read More »
The rise of ecommerce is impacting shopping malls. Traffic and sales are down significantly. 2017 has been a particularly bad year for brick-and-mortar retailers, with hundreds of announced store closures.
In... Read More »
My previous post, “10 Alexa Skills for Shopping (and Selling),” focused on Amazon’s voice assistant, Alexa, and the burgeoning number of third-party apps and APIs — “Skills” — for that technology.... Read More »
In “The Growing Adoption of Voice Commerce,” my previous post, I addressed how Amazon’s Alexa is the leading voice-based assistant.
I mentioned in the post that Amazon now offers Alexa Voice... Read More »
Three years ago, in “Voice Commerce Ready for Prime Time?,” I presented the pros and cons of voice-activated transactions. Since then, voice commerce has grown significantly, with the adoption of... Read More »
Fraud continues to impact online merchants. Some experience chargebacks, while others experience various forms of return fraud. Fraud hurts not only merchants but also consumers, as merchants often increase prices... Read More »
Multichannel marketing is the practice of engaging with consumers across different channels, such as websites, mobile apps, brick-and-mortar stores, mail order catalogs, and even promotional events.
Why Multichannel Marketing?
Retailers typically have... Read More »
Product targeting has been practiced for years in the online retail world, where segments of customers are targeted with products based on their preferences and purchase history. This has evolved... Read More »
New methods of engaging consumers are launched frequently. Few are successful. Conversational commerce, however, has gained widespread adoption in a short period.
Conversational commerce enables transactions via instant messaging tools, such... Read More »
Most retailers change product prices infrequently. But larger companies, such as Amazon, Jet, and Sears, continually adjust prices in real time. Now smaller merchants can also benefit from real-time pricing and promotions.... Read More »
Last month I addressed the rise of visual search for ecommerce. Many larger merchants now offer the feature as part of their mobile app. This holiday season gave me an opportunity to test the... Read More »
Back in 2006, a company named Like.com enabled consumers to upload a photo to search for products. Like.com was popular as a price comparison site, but visual search did not... Read More »
India is the second most populated country in the world with a large, educated workforce. It is a robust market for selling online. Ecommerce started in India in the late... Read More »
Taiwan might be a small island but it is big on ecommerce. Taiwan is among the world leaders in terms of ecommerce penetration — the percentage of residents that have... Read More »
According to National Australia Bank, online retail spending in Australia increased by 10 percent, to $17.6 billion, in 2015. This compares to roughly $562 billion for China, the country with... Read More »
South Korea is the seventh largest retail ecommerce market in the world and the third largest in Asia Pacific, after China and Japan. It boasts the fastest Internet speeds in... Read More »
Amazon is no longer the world’s largest ecommerce site in terms of number of visitors. That position now belongs to Taobao, the online marketplace, from China. Ecommerce is growing quickly... Read More »
In “‘Internet of Things’ Helping Ecommerce Merchants,” I explained how IoT could make smaller retailers more efficient and save money. This post takes IoT a step further, by listing affordable... Read More »
Conversion is critical for ecommerce merchants. Most retailers hover around a 2 percent conversion rate. Many of the techniques to improve conversion focus on the checkout flow. While checkout should be... Read More »
Most people start their holiday shopping before Thanksgiving Day. I am no different. I also started the shopping ritual before Thanksgiving Day this past year. I prefer shopping online and... Read More »
Jet launched a few months back, claiming that it will be the Amazon killer. Jet’s original model was similar to Costco, where consumers must pay a membership fee to shop... Read More »
The adoption of Internet of Things has grown in the retail world since I last wrote about it in December 2013. While larger companies are benefitting from this technology, many... Read More »