Gagan Mehra is managing director of Deloitte Digital, an international consulting firm. He is an expert in ecommerce and data. He has worked in multiple industries, across four continents, deploying various ecommerce solutions and in the process has solved many ecommerce and Big Data challenges.
"Clienteling" enables shoppers and personnel in physical stores to interact with online channels, such as web, mobile, and social. Saks Fifth Avenue, for example, has used clienteling for over five years. With clienteling, in-store associates to access an application that provides info about a shopper. The result is merchants can better serve customers and drive higher average value orders.
The term "composable commerce" refers to joining multiple components to meet a merchant's specific needs. Example use cases include multiple sales channels, cost control, specialization, and the need for modular construction.
The coronavirus pandemic has disrupted supply chains, forcing distributors and retailers to find alternative product sources. Global B2B exchanges have existed for years. What follows is a list of 25 leading B2B exchanges.
This post is the second in a series that focuses on innovation in ecommerce. My objective is to highlight improvements that can help merchants. The first post addressed advancements in drone delivery. In this installment, I'll review progress in ecommerce automation, to streamline routine tasks.
This is the fifth and final post in a series in which I address common mistakes of B2B ecommerce merchants. For this installment, I’ll review mistakes related to accessibility, mobile usability, and localization.
This post is the fourth in a series in which I address common mistakes of B2B ecommerce merchants. The first post addressed mistakes related to catalog management and pricing. The second described user management and customer service failures. The third post discussed glitches from shopping carts and order management systems. For this installment, I’ll review mistakes related to shipping, returns, and inventory management.
This post is the second in a series in which I address common mistakes of B2B ecommerce merchants. The first post addressed B2B mistakes in catalog management and pricing. For this installment, I’ll review mistakes related to user management and customer service.
Ecommerce merchants continue to rely on credit card payments for orders. Credit cards are convenient and fast, but they also come with risk. Merchants in the United States lose approximately $190 billion a year to credit card fraud. In this post, I will explain how to minimize credit card fraud.
Cross-border ecommerce sales have grown dramatically in recent years. The industry is collectively learning dos and don'ts for penetrating international markets. In this post, I'll offer 10 tips to expand your ecommerce business into new countries and regions.
Cloud storage is gradually replacing on-premise options. The benefits of cloud storage include:
Access from multiple locations. Once the data is in the cloud, it can be accessed from anywhere.
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Blockchain uses are evolving, with many new vendors and participating merchants. The key benefits include lower costs, increased security, improved tracking, and enhanced convenience. In this posit, I'll list examples of vendors that use blockchain technology in their products.
Artificial intelligence can provide a competitive advantage to a merchant. Leading ecommerce platforms integrate with many third-party apps that use artificial intelligence. In this post, I will list a variety of third-party, A.I.-driven apps for Shopify, Magento, and BigCommerce.
The term "artificial intelligence" refers to software that learns from experience. It mimics the human mind in that it changes responses based on data. Self-driving cars and voice-enabled devices rely on artificial intelligence. Retail businesses can also benefit. In this post, I'll list 10 use cases of how artificial intelligence helps merchants.
In the competitive world of online commerce, not every merchant is honest. Some post fake positive reviews for their products to entice shoppers. Others post fake negative reviews of competitors' products to dissuade potential buyers. Both are examples of product review fraud. It's dishonest to competitors and, also, to shoppers that rely heavily on the reviews. If a retailer does not stop the fraud, shoppers could lose trust in the reviews and cease purchasing from the site.
A few days back the first Amazon Go convenience store opened, in Seattle. Shoppers can simply pick up the items they want to purchase and walk out. There is no need to stand in lines and go through checkout. Will Walmart, Target, and other competitors implement a similar technology? The answer is likely "yes." In fact, other companies are doing it already.
In "20 Leading Global B2B Exchanges," my previous post, I shared B2B marketplace options for buying and selling products. In this post, I'll offer pointers on using those exchanges. Selling on a B2B exchange is an easy and inexpensive way for suppliers to get started with ecommerce. A supplier does not typically need its own website to list products on exchanges.
In “10 Ways Blockchains Can Benefit Merchants,” my previous article, I addressed potential uses for blockchain technology. In this post, I’ll describe 10 service providers that already use that technology.
Much has changed since 2015 when we last updated our list leading social media sites. Many more social networks have been launched. Some have been discontinued. This post will list all leading English-language social networks as of Sept. 2017. It will also indicate social networks that were added since the 2015 article, by placing “(New)” beside the name.
The rise of ecommerce is impacting shopping malls. Traffic and sales are down significantly. 2017 has been a particularly bad year for brick-and-mortar retailers, with hundreds of announced store closures.
Fraud continues to impact online merchants. Some experience chargebacks, while others experience various forms of return fraud. Fraud hurts not only merchants but also consumers, as merchants often increase prices ...
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