Payments
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Payments
Credit Card Processing FAQs, Part 3: Reducing the Cost
April 9, 2020 • Mike Eckler
Credit cards are the principal method of payment for ecommerce customers. But for merchants, the backend infrastructure of processing and collecting the funds is bewildering. This is the third and final post in a series in which I’ll answer frequent payment-processing questions.
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Payments
Credit Card Processing FAQs, Part 2: Pricing Models
April 6, 2020 • Mike Eckler
Ecommerce merchants depend on credit card payments. But the processing fees associated with those payments are notoriously confusing. This post is the second in a series in which I’ll answer frequent payment-processing questions. The first installment, "Part 1: Learning the Jargon," contained an extensive glossary of common industry terms.
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Payments
Credit Card Processing FAQs, Part 1: Learning the Jargon
March 22, 2020 • Mike Eckler
Credit card processing fees are a longstanding pain for merchants. This post is the first in a series in which I'll answer common payment questions. The first challenge is understanding the industry jargon.
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Payments
Why American Express Pushes for Higher Merchant Acceptance
February 21, 2020 • Mike Eckler
American Express announced last month that the number of merchants accepting its card is roughly the same as Visa and Mastercard. In this post, I'll explain how American Express’s business model differs from Visa and Mastercard’s. I’ll also examine the programs that enabled Amex to achieved parity.
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Payments
A Guide to Payment Tokens for Ecommerce
January 27, 2020 • Mike Eckler
Innovation in electronic payments has always balanced risk and convenience. Generally, a payment method that's convenient for consumers is risky for merchants. The use of "tokens" can reduce that risk by protecting credit card details.
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Payments
New Electronic Disbursement Methods Save Time and Money
January 12, 2020 • Mike Eckler
Businesses have expenses to pay. “Paying the bills” might not seem interesting or new. but recent innovations make disbursements faster, cheaper, safer, and more convenient.
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Payments
Mobile Payments Streamline Brick-and-mortar Checkout
December 27, 2019 • Mike Eckler
The checkout counter at brick-and-mortar stores can have long lines. Mobile payment acceptance allows merchants to process credit and debit card transactions from anywhere and not necessarily at a counter.
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Payments
For 2020, Multiple Payment Options Are Essential
December 23, 2019 • Pamela Hazelton
Offering multiple forms of payment, especially for mobile shoppers, will be key in 2020. The payment methods your store accepts can make or break a sale. There are five main types of payments for ecommerce sites. Merchants should offer all of them.
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Payments
Ecommerce Strategies for a Whirlwind of ‘Pays’
November 26, 2019 • Mike Eckler
Facebook Pay is the latest entry into the world of digital payments, joining Apple Pay, Google Pay, Samsung Pay, WeChat Pay, Alipay, PayPal, Amazon Pay, Venmo, Masterpass, and Visa Checkout. It’s time to demystify all of these “pays” and to create a strategy that will advance your ecommerce business.
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Payments
7 Apps and Readers for Mobile Credit Card Processing
July 16, 2018 • Sig Ueland
With credit card apps and readers, merchants can sell to customers at events, pop-up shops, or wherever they meet-up. Here is a list of apps and readers for mobile credit card ...
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Payments
Credit Card Processing: Beware of ‘Rate Reductions’
May 2, 2017 • Phil Hinke
In my experience, most merchants feel that their credit card account provider is more likely to increase their rates or invent new fees rather than offer an unsolicited rate reduction. The ...
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Payments
Credit Card Processing: 3 Items to Review on Jan. 2017 Statement
February 27, 2017 • Phil Hinke
Merchants should have received their credit card processing statements for January 2017 activity. They should take the time to review three important items. Investigate Customer Refunds It’s not uncommon for merchants to ...
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Payments
Credit Card Processing: Better to Work with Resellers or Processors?
September 29, 2016 • Phil Hinke
My recent series on working with credit card salespeople prompted good feedback and questions from readers. I addressed some of the questions in my August article. For this article, I will ...
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Payments
Why Do Credit Card Providers Offer Flat Rate Processing?
August 30, 2016 • Phil Hinke
Many readers gave good feedback on my recent 3-part series on partnering with credit card salespeople. I will be addressing this feedback in upcoming articles. A few merchants sent me their provider’s email response after ...
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Payments
Partnering with Credit-card-processing Salespeople, Part 3: Weeding Out Unacceptable Parties
July 28, 2016 • Phil Hinke
When soliciting and evaluating a request for proposal for a client’s credit card processing, I always let the client include any provider or salespeople she wants. Clients often want to ...
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Payments
Partnering with Credit-card-processing Salespeople, Part 2: Setting Expectations
June 24, 2016 • Phil Hinke
Before you signed your current credit card processing agreement, did you tell the salesperson what you expected from him and the provider? Did you ask him what he expected from ...
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Payments
Partnering with Credit-card-processing Salespeople, Part 1: Detailed Statements Key
May 25, 2016 • Phil Hinke
The pay of most salespeople in the credit-card-processing industry is 100-percent commission. Salespeople therefore presumably do not want to lose an account from an ecommerce or any other business. Unfortunately, many ...
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Payments
Credit-card-processing Negotiating Mistakes, Part 2: Understanding the Offer
April 5, 2016 • Phil Hinke
This is the second installment of a 2-part series on common mistakes I see from merchants, when they negotiate the rates and fees of credit-card-processing providers. In “Part 1: Terminology,
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Payments
Credit-card-processing Negotiating Mistakes, Part 1: Terminology, Exits
February 15, 2016 • Phil Hinke
This is the first article in a 2-part series on common mistakes I see merchants make when negotiating rates and fees or analyzing the offers from different credit-card-processing providers. Credit-card-processing Negotiating ...
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Payments
Credit Card Processing: American Express OptBlue Rates Often Wrong
October 26, 2015 • Phil Hinke
Did you change credit card providers or renegotiate pricing with your existing provider in the last year? If so, did you verify that you were actually receiving the rates and ...
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Payments
Check Credit Card Processing Rates before Holiday Rush
October 2, 2015 • Phil Hinke
Sales over the next three months will be crucial to the profitability of many ecommerce merchants. Credit card processing costs over this timeframe will affect profitability, too. This article is ...
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Payments
EMV Credit Cards: Beware Misleading Equipment Sales Tactics
August 26, 2015 • Phil Hinke
This article is mainly for brick-and-mortar merchants, regarding the October 1, 2015 fraud-liability rule changes and misleading sales tactics surrounding the changes. The new rules are causing a high percentage of retail merchants ...
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Payments
Credit Card Processing: Detailed Statements Essential for Merchants
July 20, 2015 • Phil Hinke
I presented a Practical Ecommerce webinar last month on lowering merchant processing costs. I’ve received several questions since then regarding my views on processing statements. Therefore, I want to address ...
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Payments
Beware Hidden Increases from Credit Card Providers
May 26, 2015 • Phil Hinke
The fact that some credit card providers periodically sneak in cost increases to their merchants isn’t new. The providers often do this with a notice like this to their merchants:
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Payments
Follow-up: EMV Credit Cards and AmEx OptBlue
March 24, 2015 • Phil Hinke
This is a follow-up to two topics I addressed previously on credit card processing: EMV chip cards and the American Express OptBlue program. I described earlier this year the changes affecting EMV ...
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Payments
EMV Credit Cards, Part 2: Point-of-sale Devices, Alternatives
February 13, 2015 • Phil Hinke
This article is mostly for brick-and-mortar retailers, as the October 2015 rule changes, which I discussed in "Part 1," are specific to card-present merchants.
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Payments
EMV Credit Cards, Part 1: Who Is Responsible for Losses?
January 12, 2015 • Phil Hinke
This article is mainly for brick-and-mortar retailers. The upcoming October 2015 rule changes regarding EMV-enabled credit cards are specific to card-present...
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Payments
B2B Merchants Often Overpay for Card Processing
November 21, 2014 • Phil Hinke
Business-to-business merchants often overpay for credit card processing. There are many reasons for this, but one of the main ones is they choose a merchant account provider that doesn’t have ...
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Payments
Review Credit Card Processing in October, before Holidays
October 16, 2014 • Phil Hinke
All ecommerce merchants should take the time to review their processing statements this month before the holiday shopping season begins. Merchants need to check for the following items, and correct ...
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Payments
American Express OptBlue: Negotiating Processing Rates
September 22, 2014 • Phil Hinke
In “American Express OptBlue Program May Reduce Processing Cost,” my article in July, I explained how the new OptBlue program could reduce processing rates for ecommerce merchants, as it allows ...