Category

Payments

Payments
Do Contactless Payments Impact Vulnerable Consumers?

July 23, 2020 • Mike Eckler

Many brick-and-mortar merchants have implemented tap-to-pay systems during the pandemic. Customers and employees, fearing the spread of the coronavirus, are wary of handling cash and coins. But refusing cash payments has societal implications as it assumes all consumers have access to a smartphone or credit card.
Payments
Are QR Codes an Option for Contactless Payments?

June 29, 2020 • Mike Eckler

Before the Covid-19 pandemic, many physical-store merchants considered contactless payments to be a fad. My previous article addressed near field communication, the technology that powers most contactless payment methods in North America. In this post, I will examine an NFC alternative: QR codes.
Payments
Covid-19, NFC, and the Future of Contactless Payments

June 2, 2020 • Mike Eckler

Once touted as the future, contactless payments never achieved mass popularity. Shoppers preferred the familiar swipe, dip, PIN-entry, and signature. The Covid-19 pandemic will likely change that as consumers are now more conscious of what they touch.
Payments
Primer on Merchant Accounts, Part 2: Providers, ISOs, How to Choose

May 20, 2020 • Mike Eckler

The digital payments industry is notoriously confusing. This post is the final installment of a 2-part series on merchant accounts, which are required for all businesses that accept credit cards. "Part 1" described the purpose of such accounts.
Payments
Primer on Merchant Accounts, Part 1: Roles and Functions

May 12, 2020 • Mike Eckler

The payments industry is difficult to understand, even for practitioners. My 3-part series on credit card processing hopefully demystified the jargon, pricing models, and fees. This post will explain merchant accounts.
Payments
Credit Card Processing FAQs, Part 3: Reducing the Cost

April 9, 2020 • Mike Eckler

Credit cards are the principal method of payment for ecommerce customers. But for merchants, the backend infrastructure of processing and collecting the funds is bewildering. This is the third and final post in a series in which I’ll answer frequent payment-processing questions.
Payments
Credit Card Processing FAQs, Part 2: Pricing Models

April 6, 2020 • Mike Eckler

Ecommerce merchants depend on credit card payments. But the processing fees associated with those payments are notoriously confusing. This post is the second in a series in which I’ll answer frequent payment-processing questions. The first installment, "Part 1: Learning the Jargon," contained an extensive glossary of common industry terms.
Payments
Credit Card Processing FAQs, Part 1: Learning the Jargon

March 22, 2020 • Mike Eckler

Credit card processing fees are a longstanding pain for merchants. This post is the first in a series in which I'll answer common payment questions. The first challenge is understanding the industry jargon.
Payments
Why American Express Pushes for Higher Merchant Acceptance

February 21, 2020 • Mike Eckler

American Express announced last month that the number of merchants accepting its card is roughly the same as Visa and Mastercard. In this post, I'll explain how American Express’s business model differs from Visa and Mastercard’s. I’ll also examine the programs that enabled Amex to achieved parity.
Payments
A Guide to Payment Tokens for Ecommerce

January 27, 2020 • Mike Eckler

Innovation in electronic payments has always balanced risk and convenience. Generally, a payment method that's convenient for consumers is risky for merchants. The use of "tokens" can reduce that risk by protecting credit card details.
Payments
New Electronic Disbursement Methods Save Time and Money

January 12, 2020 • Mike Eckler

Businesses have expenses to pay. “Paying the bills” might not seem interesting or new. but recent innovations make disbursements faster, cheaper, safer, and more convenient.
Payments
Mobile Payments Streamline Brick-and-mortar Checkout

December 27, 2019 • Mike Eckler

The checkout counter at brick-and-mortar stores can have long lines. Mobile payment acceptance allows merchants to process credit and debit card transactions from anywhere and not necessarily at a counter.
Payments
For 2020, Multiple Payment Options Are Essential

December 23, 2019 • Pamela Hazelton

Offering multiple forms of payment, especially for mobile shoppers, will be key in 2020. The payment methods your store accepts can make or break a sale. There are five main types of payments for ecommerce sites. Merchants should offer all of them.
Payments
Ecommerce Strategies for a Whirlwind of ‘Pays’

November 26, 2019 • Mike Eckler

Facebook Pay is the latest entry into the world of digital payments, joining Apple Pay, Google Pay, Samsung Pay, WeChat Pay, Alipay, PayPal, Amazon Pay, Venmo, Masterpass, and Visa Checkout. It’s time to demystify all of these “pays” and to create a strategy that will advance your ecommerce business.
Payments
7 Apps and Readers for Mobile Credit Card Processing

July 16, 2018 • Sig Ueland

With credit card apps and readers, merchants can sell to customers at events, pop-up shops, or wherever they meet-up. Here is a list of apps and readers for mobile credit card ...
Payments
12 Innovative Mobile Payment Apps

May 14, 2018 • Sig Ueland

Paying with a smartphone is easier than ever. Innovative mobile payment apps are providing consumers with new ways to exchange money with peers, purchase products, use alternative currencies, manage expenditures,
Payments
4 Ways to Reduce Credit Card Chargebacks

July 12, 2017 • Patricia Carlin

Credit card chargebacks — wherein shoppers purchase products with a credit card and then contest the charge from the credit card issuer — are an always-present threat to ecommerce merchants. In ...
Payments
Credit Card Processing: Beware of ‘Rate Reductions’

May 2, 2017 • Phil Hinke

In my experience, most merchants feel that their credit card account provider is more likely to increase their rates or invent new fees rather than offer an unsolicited rate reduction. The ...
Payments
Credit Card Processing: 3 Items to Review on Jan. 2017 Statement

February 27, 2017 • Phil Hinke

Merchants should have received their credit card processing statements for January 2017 activity. They should take the time to review three important items. Investigate Customer Refunds It’s not uncommon for merchants to ...
Payments
Credit Card Processing: Better to Work with Resellers or Processors?

September 29, 2016 • Phil Hinke

My recent series on working with credit card salespeople prompted good feedback and questions from readers. I addressed some of the questions in my August article. For this article, I will ...
Payments
Why Do Credit Card Providers Offer Flat Rate Processing?

August 30, 2016 • Phil Hinke

Many readers gave good feedback on my recent 3-part series on partnering with credit card salespeople. I will be addressing this feedback in upcoming articles. A few merchants sent me their provider’s email response after ...
Payments
Partnering with Credit-card-processing Salespeople, Part 3: Weeding Out Unacceptable Parties

July 28, 2016 • Phil Hinke

When soliciting and evaluating a request for proposal for a client’s credit card processing, I always let the client include any provider or salespeople she wants. Clients often want to ...
Payments
Partnering with Credit-card-processing Salespeople, Part 2: Setting Expectations

June 24, 2016 • Phil Hinke

Before you signed your current credit card processing agreement, did you tell the salesperson what you expected from him and the provider? Did you ask him what he expected from ...
Payments
Partnering with Credit-card-processing Salespeople, Part 1: Detailed Statements Key

May 25, 2016 • Phil Hinke

The pay of most salespeople in the credit-card-processing industry is 100-percent commission. Salespeople therefore presumably do not want to lose an account from an ecommerce or any other business. Unfortunately, many ...
Payments
Credit-card-processing Negotiating Mistakes, Part 2: Understanding the Offer

April 5, 2016 • Phil Hinke

This is the second installment of a 2-part series on common mistakes I see from merchants, when they negotiate the rates and fees of credit-card-processing providers. In “Part 1: Terminology,
Payments
Credit-card-processing Negotiating Mistakes, Part 1: Terminology, Exits

February 15, 2016 • Phil Hinke

This is the first article in a 2-part series on common mistakes I see merchants make when negotiating rates and fees or analyzing the offers from different credit-card-processing providers. Credit-card-processing Negotiating ...
Payments
Credit Card Processing: American Express OptBlue Rates Often Wrong

October 26, 2015 • Phil Hinke

Did you change credit card providers or renegotiate pricing with your existing provider in the last year? If so, did you verify that you were actually receiving the rates and ...
Payments
Check Credit Card Processing Rates before Holiday Rush

October 2, 2015 • Phil Hinke

Sales over the next three months will be crucial to the profitability of many ecommerce merchants. Credit card processing costs over this timeframe will affect profitability, too. This article is ...
Payments
EMV Credit Cards: Beware Misleading Equipment Sales Tactics

August 26, 2015 • Phil Hinke

This article is mainly for brick-and-mortar merchants, regarding the October 1, 2015 fraud-liability rule changes and misleading sales tactics surrounding the changes. The new rules are causing a high percentage of retail merchants ...
Payments
Credit Card Processing: Detailed Statements Essential for Merchants

July 20, 2015 • Phil Hinke

I presented a Practical Ecommerce webinar last month on lowering merchant processing costs. I’ve received several questions since then regarding my views on processing statements. Therefore, I want to address ...

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