Conversion
Fewer than 5% of visitors to an ecommerce site typically convert to customers. In this Conversion category, we offer insights to increase that percentage. Our expert contributors address ratings and reviews, social proof, site search, product page enhancements, product descriptions, checkout options, live chat, and much more — anything to help close online sales.
Analytics & Data | Checkout Tactics | Customer Retention | Customer Service | Photography & Video | Product Pages-
Conversion
Invodo CEO on Conversion Benefits from Product Videos
December 8, 2010 • PEC Staff
The adoption continues of product videos on ecommerce sites, and most every merchant, seemingly, can benefit from them. We recently discussed product videos with Craig Wax, CEO of Invodo, a company that provides video solutions for ecommerce merchants. PEC: What factors can determin...
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Conversion
Ten Great Ecommerce Ideas for December 2010
November 25, 2010 • Kate Monteith
Practical eCommerce asks industry insiders each month to share a great, innovative idea that could help an ecommerce company. Here’s what ten of them had to say for the December 2010 installment of "Ten Great Ecommerce Ideas." Understand How Consumers Research Brands Online “Buying...
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Conversion
Abandoned-Cart Remarketing Effective, Says Ecommerce Exec
November 23, 2010 • PEC Staff
Remarketing is an advertising concept to solicit consumers who have visited ecommerce sites and left without purchasing. There are different forms of remarketing. One method places a "cookie" in a consumer's web browser when that consumer visits a site, and subsequently shows relevant d...
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Product Pages
8 Last Minute Holiday-Sales Boosters
November 18, 2010 • Pamela Hazelton
I'll be honest. The key elements for increasing traffic and sales this holiday season should have been put in place by October 15th. That doesn't mean, however, that all hope is lost for those who've procrastinated or otherwise failed to implement seasonal changes. Whether you didn’t g...
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Conversion
Remarketing 101, Part 1: Targeted Banner Ads
November 12, 2010 • PEC Staff
Remarketing is way for merchants to advertise to consumers that have visited the merchants' stores previously. When a consumer visits a site and a merchant is running one of the available remarketing tools, the merchant can subsequently advertise to that consumer. This advertising is cu...
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Conversion
Ecommerce News Around the Web for November 12, 2010
November 12, 2010 • Kate Monteith
"Ecommerce News Around the Web" is our weekly review of articles, blog posts and other news items that could interest ecommerce merchants. Ecommerce Videos Go Mobile - Invodo Two Internet companies are teaming up to implement product videos that are optimized for viewing on smartphon...
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Conversion
SLI Systems CEO on Mobile Commerce, Mobile Search, and the iPad
November 11, 2010 • PEC Staff
Merchants contemplating mobile optimized sites may also consider specialized mobile site search. SLI Systems is a provider of ecommerce site search solutions and that company has just launched a mobile search option. Shaun Ryan is the company's CEO, and he recently discussed mobile co...
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Conversion
Conversion Tip: Send Customers a Catalog
November 10, 2010 • Charles Nicholls
Editor's Note: Printed catalogs remain stubbornly effective for many online retailers. This week's "Conversion Tip" addresses that reality. The author is Charles Nicholls, founder and chief strategy officer of SeeWhy.com, a conversion and cart-abandonment recovery firm. The problem wit...
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Conversion
Serial Entrepreneur Explains Venture Capital Process
November 4, 2010 • PEC Staff
The lack of capital can prevent an ecommerce business from growing. But many merchants are unsure as to how to obtain capital, or how the funding process works. RatePoint, the platform for offering ratings and reviews, recently announced that it has raised $7 million in funding, and we ...
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Photography & Video
The PEC Review: Wondershare Video Converter
November 1, 2010 • Armando Roggio
Video is one of the most potent ways to market and sell products online. In fact, some merchants have reported increases in conversions rates of 20 percent or more when they ...
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Conversion
Ten Great Ecommerce Ideas for November 2010
October 27, 2010 • Kate Monteith
Practical eCommerce asks industry insiders each month to share a great, innovative idea that could help an ecommerce company. Here’s what ten of them had to say for the November 2010 installment of "Ten Great Ecommerce Ideas." Is Flash Killing Your Conversion Rate? “Test replacing the...
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Conversion
Conversion Tip: Dealing with Invalid Coupon Codes
October 25, 2010 • Charles Nicholls
Editor’s Note: We continue our “Conversion Tip” series with Charles Nicholls, founder and chief strategy officer of SeeWhy.com, a conversion and cart-abandonment recovery firm. For this installment, Nicholls addresses the ...
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Conversion
Ecommerce News Around the Web for October 22, 2010
October 22, 2010 • Kate Monteith
Ecommerce News Around the Web for October 22, 2010 "Ecommerce News Around the Web" is our weekly review of articles, blog posts and other news items that could interest ecommerce merchants. Etsy’s Coral Stance Upsets Sellers - AuctionBytes A recent blog posted by auction site Etsy a...
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Analytics & Data
The PEC Review: Website Grader, for Benchmarking Your Ecommerce Site
October 18, 2010 • Armando Roggio
A successful ecommerce business is an dynamic blend of products, pricing, operations management, customer service, marketing, and web technology. And an ecommerce entrepreneur or manager must monitor each and every ...
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Checkout Tactics
Usability Report Card: OldWillKnottScales.com
October 14, 2010 • Pamela Hazelton
“Go ahead… hurt my feelings.” That was the subject of the message request by online store director Will Knott. He obviously understands my no-holds-barred approach, as his message concluded, “Punch me in the eye and bloody my nose…” Well, Will, I’m not that abrupt (at least, I don’t t...
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Checkout Tactics
Convert Visitors by Engaging Them: 6 Ways
October 11, 2010 • Pamela Hazelton
Converting visitors into customers is about more than just supplying great product information. It's about more than a great design, simple navigation and customer service links. The basics–such as page design and content presentation–are certainly necessary. But if you want to grow a l...
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Conversion
Ecommerce News Around the Web for October 8, 2010
October 8, 2010 • Kate Monteith
"Ecommerce News Around the Web" is our weekly review of articles, blog posts and other news items that could interest ecommerce merchants. eBay Exec Explains Buyer Protection - AuctionBytes Online auction house eBay published a letter on its home page this week written by its CEO Joh...
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Conversion
Top 10 Converting Websites: The 3 Common Strategies
October 7, 2010 • Charles Nicholls
This is the third article in my analysis of the top 10 converting ecommerce sites. The first installment, "Debunking Myths from the Top 10 Converting Websites," discussed seemingly unconventional conversion tactics that these sites use. The second installment, "Top 10 Converting Website...
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Conversion
Conversion Tip: Calculate Your ‘Free Shipping’ Break-even
October 6, 2010 • Charles Nicholls
Editor’s Note: We continue our “Conversion Tip” series from Charles Nicholls, founder and chief strategy officer of SeeWhy, a conversion and abandonment-recovery firm. For this week’s installment, Nicholls addresses the "free-shipping break-even" concept. If you’ve driven down your shi...
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Photography & Video
The PEC Review: Canon Vixia HF R10 Camcorder for Product Videos, More
October 4, 2010 • Armando Roggio
Product videos, how-to demonstration, and entertainment marketing are just three examples of how ecommerce marketers are using the Internet's broadcasting power to engage customers. Examples of each sort of video are abundant. Magellan's Travel Supplies and Swimwear Boutique use profes...
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Conversion
Ten Great Ecommerce Ideas for October 2010
October 1, 2010 • Kate Monteith
Practical eCommerce asks industry insiders each month to share a great, innovative idea that could help an ecommerce company. Here’s what ten of them had to say for the October 2010 installment of "Ten Great Ecommerce Ideas." How to Leverage Promotion Codes “Make sure your promotion...
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Conversion
Conversion Tip: Understand Why Visitors Abandon
September 22, 2010 • Charles Nicholls
Editor’s Note: We continue our “Conversion Tip” series from Charles Nicholls, founder and chief strategy officer of SeeWhy, a conversion and abandonment-recovery firm. For this week’s installment, Nicholls addresses tools ...
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Analytics & Data
Performance Metrics for Ecommerce, Part Three
September 20, 2010 • Armando Roggio
Social marketing has emerged as one of the best ways to connect with consumers online. And tracking how well your business's social media marketing is performing has become a vital measurement of ecommerce marketing measurement. Yet with so many metrics and statistics to follow, it can...
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Checkout Tactics
Conversion: 10 Ways to Make Category Pages More Shopper-Friendly
September 15, 2010 • Pamela Hazelton
Most conversion articles focus on a store’s product pages. After all, those pages are most visited by search engine spiders and internal search results. Customers who browse, however, use category pages, and those customers need buying nudges, too. Every store needs conversion-ready c...
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Conversion
‘Spotlight Visualizer’ Simulates How a Product Will Look in Local Environment
September 13, 2010 • PEC Staff
Ecommerce merchants are innovators. And many in that industry are finding new and better ways to sell products online. One of those companies is Spotlight Retail, an ecommerce firm with 30 niche websites. Its new "Spotlight Visualizer" enables consumers to see how an item will look in t...
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Conversion
Conversion Tip: Check Facebook Links to Your Site
September 10, 2010 • Charles Nicholls
Editor's Note: Charles Nicholls is founder and chief technical officer of SeeWhy, a conversion and abandonment-recovery firm. His "Conversion Tip" series continues, below, with a suggestion for using Facebook's "Recommendations" plug-in on an ecommerce site. Facebook’s new "Recommendat...
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Analytics & Data
Performance Metrics for Ecommerce, Part Two
September 10, 2010 • Armando Roggio
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Conversion
Increase Holiday Profits with Drop Shipping, Better Inventory Management
September 9, 2010 • PEC Staff
Holiday sales are vital for most ecommerce merchants. But the selling process can be a management headache when a merchant is juggling many different suppliers, sales channels, and stocking requirements. Couple those challenges with trying to decide which products to promote, and what t...
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Analytics & Data
Performance Metrics for Ecommerce, Part One
September 8, 2010 • Armando Roggio
Performance metrics can help ecommerce businesses measure progress and assess financial and marketing health. But with so much data available from tools like Google Analytics, it can be hard to know what to measure or even what those measurements mean. With this in mind, I put together...
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Conversion
August 2010 Survey Results: Conversion Rates
September 7, 2010 • Kate Monteith
The August 2010 Practical eCommerce survey polled readers about conversion. We wondered how many of our readers regularly track conversion rates on their sites, what percentage of visitors are converting into buyers, and what might be preventing visitors from making a purchase. Our con...