Social Media

Our social media marketing coverage addresses management tools, educational courses, platform tips, social analytics, and strategies for Twitter, Facebook, LinkedIn, Instagram, and more. We’ve interviewed merchants who rely on social media traffic, and vendors who provide specialized services.

  • Social Media

    The PeC Review: Share This Makes Adding Social Media a Breeze

    May 14, 2009 •

    Share This is a JavaScript-based widget that merchants can easily be embedded on their websites, allowing visitors to email web content to friends, send links as text messages, or post the content to a couple dozen social sharing sites like Facebook, MySpace, or Digg. Each week, "The P...

  • Social Media

    Quick Query: Comodo CEO on Hiring a Social Media Officer

    April 16, 2009 •

    There's much talk about social media sites and there's also talk of how companies can use social media for marketing purposes. One company doing just that is Comodo, a firm that provides online security solutions. Comodo has recently created a “social media officer” job position and Com...

  • Social Media

    The PeC Review: Elgg Lets Any Business Create an Online Community

    March 17, 2009 •

    Elgg is an open source platform to power any kind of social media community, and it is a tool that online merchants can use to help develop a loyal flow of site traffic. Social media communities similar to Facebook and MySpace are extremely popular. For example, eMarketer, a marketin...

  • Social Media

    Ecommerce Know-How: Use Facebook, LinkedIn to Promote Your Store

    February 23, 2009 •

    Online communities like Facebook, LinkedIn, and Tangle allow members to join groups, post content, and respond to other's activity. While some marketers have tried to exploit the media, there are positive ways for online merchants to participate in linking networks and build stronger re...

  • Social Media

    Social Media: Listening is the New Marketing

    February 18, 2009 •

    Marketers are known for talking, not listening. That is not to suggest we have not used tools like focus groups, user surveys or other research instruments in the past. It's just that, in the era of the participatory web, listening is not an option; it is a mandate. It provides great ...

  • Social Media

    Ecommerce Know-How: Social Media as a Marketing Tool

    February 9, 2009 •

    An integrated social media marketing strategy can help you and your ecommerce site increase brand visibility, improve customer loyalty, and gain important insights about the markets you serve. And with the dramatic growth in social media traffic, ecommerce merchants would be smart to in...

  • Social Media

    Social Media Marketing

    September 9, 2008 •

    Something my employer at Bizzuka said recently sparked my thinking. "What you're doing (in terms of marketing) will not just help us create greater awareness among prospects, but among those considering coming to work for us," he said. It caused me to realize that marketing, especial...

  • Social Media

    Ratings And Reviews Engage Your Visitors

    July 24, 2008 •

    Trust in word-of-mouth recommendations is at an all-time high. Public relations firm Edleman says in its 2008 Trust Barometer study that “a person like me” is still the most trusted source for information about a company and its services or products. While the most influential form of ...

  • Social Media

    Social Media Wheels Keep On Turning‚ And Fast!

    July 16, 2008 •

    My social media journey started with blogs, then LinkedIn, MySpace, YouTube, Facebook, a few other social networks, social sharing and bookmarking sites thrown in, then Twitter and now, Plurk. Sound familiar? How the wheels of social media evolution do turn. It's hard to keep up. Aft...

  • Social Media

    Never Edit Your Own Stuff

    July 15, 2008 •

    How many times has this happened? You compose a blog post, usually in a hurry, then hit the submit button, only to read it later and wonder how in the heck you missed what is a glaring error. I am the world’s worst. Years ago, a veteran magazine editor gave me this advice, “Never edit y...

  • Social Media

    Blogs and Email: A One-Two Marketing Punch

    May 21, 2008 •

    I have long been an advocate of using blogs and email as complementary online marketing strategies. Blogs serve a customer acquisition function, while email serves a customer retention role. That belief was recently reinforced when I attended a webinar jointly sponsored by a new company...

  • Social Media

    A Social Media Symphony

    April 28, 2008 •

    How often do you find a classical musician who is not only a virtuoso on his or her appointed instrument, but who demonstrates Internet marketing virtuosity as well? Allow me to introduce you to classical pianist Grace Nikae and her website, From looking at her website, ...

  • Social Media

    Online Reputation Management

    April 17, 2008 •

    Like it or not, people are talking about you online. They're talking about your brand, your products, industry and competition. Do you know what they are saying? If not, why not? Can you afford not to listen? There is a relatively new industry burgeoning on the Internet. It's called ...

  • Social Media

    Social Networking: Build Your Own Community

    March 17, 2008 •

    There is not a day that goes by that I don't reflect on how to leverage social media, including social networks, for marketing purposes. I have tried a number of approaches, some of which have been successful and some of which have not. This month, I want to share an idea that I think h...

  • Social Media

    Social Media As A Marketing Strategy in 2008

    January 2, 2008 •

    2007 was a good year for holiday shopping. comScore reported that online shopping totaled nearly $28 billion, up 19 percent from 2006. Thanksgiving Day, Black Friday and Cyber Monday all had record traffic compared to previous years, according to Hitwise. Hopefully, your business experi...

  • Social Media

    Social Media Comes Of Age

    December 3, 2007 •

    Seemingly, everywhere you look these days, people are talking about social media online technologies and websites that people use to share content, opinions, insights and experiences. It's Facebook this or MySpace that, and those are only two of the myriad of such sites that comprise th...

  • Social Media

    Nine Things to Consider Before You Blog

    August 20, 2006 •

    You’ve heard a lot about web logs or blogs. That’s because during the past six years blogs have evolved from a highly personal form of communication on the Internet to a powerful new medium for business. Not since Procter & Gamble invented branding back in 1931 has there been so muc...

  • Social Media

    RSS Basics

    May 1, 2006 •

    Want more traffic to your ecommerce site? Need an easy way to distribute news and updates? An RSS feed may be your answer. RSS stands for Really Simple Syndication and is a format for syndicating website content such as might be found on major news sites like CNN, as well as on blogs. ...

  • Social Media

    Email Marketing: Tips for Success

    April 1, 2006 •

    MAKE THE INTEGRITY OF YOUR LIST YOUR NUMBER ONE GOAL. "If you are serious about wanting to do email professionally, you need to be diligent in how you sign up contacts, using double opt-in techniques. Otherwise, you're building a list that will never perform at maximum levels," says Ji...

  • Social Media

    Bullish on Blogging

    March 1, 2006 •

    A few years ago the investment firm Merrill Lynch coined the term “We’re Bullish.” It became the company’s corporate mantra of sorts. In stock trade terminology, being bullish represents a rise in value. I’m bullish on blogging, and for a number of reasons. I think it is a technology to...

  • Social Media

    Blogs and Affiliate Marketing

    February 1, 2006 •

    Blogs have typically not been thought of as direct response sales tools. In their brief history, blogs have morphed from being “personal online journals and diaries” to vital tools for business, but the focus has been more on using them for relational marketing or purely informational p...

  • Social Media

    Successful Blogging: Utilize the Four

    January 1, 2006 •

    Everyone remembers the three “R’s” from your school days: Reading, ‘Riting, and ‘Rithmetic. These three areas are considered essential to building a good educational foundation. Similarly, there are also some basic essentials to strategic blogging. I would like to present the four “R’s”...

  • Social Media

    eCommerce Marketing: Use Email, Blogs and RSS Together

    December 1, 2005 •

    Think of things that just naturally go together and what comes to mind? Peanut butter and jelly for one, ham and cheese for another. How about a hammer and nails or a table and chairs? In terms of online marketing, two strategies go together equally as well: email and blogs. Email is t...

  • Social Media

    Blogs Are One Way to Get Consumers

    November 1, 2005 •

    Are you “stuck on style?” If so, you may already be a fan of online retailer’s blog, Flypaper. Those three words describe the audience Bluefly, a discount women’s apparel e-tailer, is attempting to attract via the blog: women who care about fashionable clothing but who do not want to pa...

  • Social Media

    Ten Things to Consider Before You Blog

    September 1, 2005 •

    You’ve heard a lot about web logs or blogs. That’s because during the past six years blogs have evolved from a highly personal form of communication on the Internet to a powerful new medium for business. Not since Procter & Gamble invented branding back in 1931 has there been so muc...

  • Social Media

    Blogging: Your Kids Do It, and Your Business Should Too

    August 1, 2005 •

    Doubtless, you have heard the term "blog." Bloggers, as they are called, have been credited with bringing down key political and media figures like former Senate Majority Leader Trent Lott and CBS news anchor Dan Rather. Your teenager might use a blog as a way to chronicle his or her d...